Sr. Learning Specialist - Commercial Bank

Capital One • Richmond, VA

6d • Hybrid

About The Position

Capital One is seeking a Sr. Learning Specialist to design, develop, and scale a modern, digital-first curriculum for its Commercial teams. The role consults directly with commercial leaders to translate business priorities into blended learning solutions that support measurable team performance. As a thought partner to the business, the specialist helps set the learning program’s direction, applies practical AI tools, and improves how commercial teams acquire, practice, and apply skills on the job.

The position also contributes to continuous improvement within the learning team by refining workflows and establishing practices that strengthen alignment and collaboration with other L&D teams. The role may be performed virtually from home, but candidates must live within approximately 50 miles driving distance of a Capital One hub in Charlotte, NC; Plano, TX; Richmond, VA; or McLean, VA, and be able to come in person when required with at least 24 hours’ notice.

Candidates working from home must have a secure, private office environment and a reliable password-protected cable or fiber internet connection. VPN download speeds must be at least 5 Mbps, with 10+ Mbps preferred. Cellular hotspots and satellite internet are not permitted. Both hardwired and Wi-Fi connections are acceptable if they meet the speed and security requirements.

The role requires a high school diploma, GED, or equivalent certification; at least two years of experience designing, developing, and delivering learning solutions in digital, virtual, and classroom settings; at least two years applying an instructional design methodology such as ADDIE, SAM, or Agile; at least two years using instructional design applications including Articulate 360, Snag It, and Camtasia; and at least one year using generative AI. A bachelor’s degree or military experience, additional relevant experience, Adobe Creative Suite experience, and additional generative AI experience are preferred.

The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers health, financial, and other benefits; eligibility varies by employment status and management level. Capital One will not sponsor new employment authorization or provide immigration-related support for this position.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years designing, developing, and delivering learning solutions for digital, virtual, and classroom settings.
• At least 2 years applying an instructional design methodology such as ADDIE, SAM, or Agile.
• At least 2 years of experience with instructional design applications, including Articulate 360, Snag It, and Camtasia.
• At least 1 year of experience using generative AI, such as Gemini or Claude.
• Strong project management skills, including the ability to manage projects independently with minimal supervision.
• Solid understanding and proven application of adult learning principles.
• Advanced proficiency with rapid-development tools such as Captivate, Articulate Storyline, and Camtasia.
• Skills in adaptive learning, experience-first learning, and skills-based design.
• Exceptional verbal communication, technical writing, and professional communication skills, with a strong customer-service orientation.
• Ability to identify issues, diagnose problems, generate alternative solutions, and analyze opportunities and risks.
• Ability to set and achieve challenging individual goals that support department and business goals.
• Must live within approximately 50 miles driving distance of a Capital One hub in Charlotte, Plano, Richmond, or McLean and be comfortable coming in person when required with at least 24 hours’ notice.
• Must have a secure, distraction-free home office and private, password-protected cable or fiber internet service meeting the stated speed requirements; hotspot and satellite service are prohibited.
• Must be authorized to work without new employment authorization sponsorship or other immigration-related support from Capital One.

Nice To Haves

• Bachelor’s degree or military experience.
• 3 or more years designing, developing, and delivering learning solutions for digital, virtual, and classroom settings.
• 3 or more years using Adobe Creative Suite applications and tools, including Design, Illustrator, Photoshop, Acrobat, Articulate 360, Snag It, and Camtasia.
• 2 or more years using generative AI, such as Gemini or Claude.

Responsibilities

• Design, develop, and deliver engaging learning solutions and tools from ideation through evaluation.
• Independently manage projects from ideation to completion, setting goals aligned with department objectives and following through with minimal supervision.
• Consult with stakeholders, subject matter experts, and learners to identify performance gaps and determine appropriate learning solutions.
• Create curriculum roadmaps and menus, recommend an optimal blend of learning approaches, and explain the rationale.
• Develop evaluation strategies and behavior-based assessments to measure learning outcomes and impact.
• Translate business objectives and organizational challenges into learning solutions.
• Use rapid-development tools to storyboard and create rich media, video, gamification, and immersive scenario-based learning.
• Apply gamification, storytelling, simulations, digital roleplays, and other creative approaches to enhance the learner experience.
• Design and deliver end-to-end learning solutions with measurable objectives, participant materials, and experiential scenarios while preserving instructional integrity.
• Develop engaging and creative online learning that maintains instructional integrity and validity.
• Represent learning in broader project efforts and address implementation needs early to support delivery within project timelines.
• Clarify goals with team members and conduct ongoing reviews to ensure outcomes remain on track.
• Provide performance and learning consulting to senior leaders.
• Improve team workflows and develop practices that foster alignment and collaboration with other L&D teams.
• Use generative AI to move manual processes and content creation toward engaging learning experiences.

Benefits

• Performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives.
• Health benefits.
• Financial benefits.
• Other benefits supporting total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED