Sr. Learning Specialist - Commercial Bank

Capital One • McLean, VA

7d • $80,800 - $101,300 • Remote

About The Position

Capital One is seeking a learning and development professional to design, develop, and scale a modern, digital-first curriculum for Commercial teams. The role consults directly with commercial leaders to translate business priorities into blended learning solutions intended to improve measurable team performance. As a business thought partner, the specialist shapes learning program direction and explores innovative approaches, including practical AI tools, to help employees acquire, practice, and apply skills on the job. The position also drives continuous improvement within the learning team by refining workflows, developing best practices, and strengthening alignment and collaboration with other L&D teams.

This role is virtually home-based, with candidates required to live within approximately 50 miles of a Capital One hub in Charlotte, NC; Plano, TX; Richmond, VA; or McLean, VA. The employee must be comfortable attending in person when required, with at least 24 hours’ notice. The home workspace must meet stated security, privacy, and internet-service requirements, including a reliable cable or fiber connection. The role is eligible for performance-based incentive compensation. Capital One does not provide immigration-related sponsorship or support for this position.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience designing, developing, and delivering learning solutions for digital, virtual, and classroom settings.
• At least 2 years of experience applying instructional design methodology such as ADDIE, SAM, or Agile.
• At least 2 years of experience with instructional design applications, including Articulate 360, Snag It, and Camtasia.
• At least 1 year of experience using generative AI, such as Gemini or Claud.
• Advanced proficiency with rapid development tools such as Captivate, Articulate Storyline, and Camtasia.
• Strong project management skills and ability to manage work independently with minimal supervision.
• Solid understanding and demonstrated application of adult learning principles.
• Exceptional verbal communication, technical writing, and professional communication skills, with a strong customer service orientation.
• Ability to make decisions, identify and diagnose issues, generate alternative solutions, and analyze opportunities and risks.
• Ability to set and achieve individual goals aligned with department and business goals.
• Ability to take responsibility for projects and complete them with minimal direct supervision.
• Secure, private home office free from background noise and distractions.
• Reliable private internet connection provided by cable or fiber; cellular hotspots and satellite service are not permitted.
• Private, password-protected network on which the employee has ownership of or line of sight to every device.
• Internet speeds on VPN of at least 5 Mbps, with 10 Mbps or more preferred; hardwired and Wi-Fi connections are acceptable if they meet speed and security requirements.
• Residence within approximately 50 miles of a designated hub and willingness to come in person when required with at least 24 hours’ notice.

Nice To Haves

• Bachelor’s degree or military experience.
• At least 3 years of experience designing, developing, and delivering learning solutions for digital, virtual, and classroom settings.
• At least 3 years of experience using Adobe Creative Suite applications, including Design, Illustrator, and Photoshop, as well as Acrobat, Articulate 360, Snag It, and Camtasia.
• At least 2 years of experience using generative AI, such as Gemini or Claud.
• Skills in adaptive learning, experience-first learning, and skill-based design.

Responsibilities

• Design, develop, and deliver engaging learning solutions and tools from ideation through evaluation.
• Manage projects independently from ideation to completion, set goals aligned with department objectives, and follow through with minimal supervision.
• Apply adult learning principles and instructional design methodology to create learning solutions.
• Interview stakeholders, subject matter experts, and learners to identify performance gaps and determine appropriate learning solutions.
• Create curriculum roadmaps and menus, recommend the optimal blend of learning approaches, and explain the rationale.
• Determine evaluation strategies and create behaviorally based assessments to measure learning outcomes and impact.
• Translate business objectives and organizational challenges into learning solutions.
• Use rapid development tools to storyboard and develop rich media, video, gamification, and immersive scenario-based learning.
• Use gamification, storytelling, simulations, digital roleplays, and other creative approaches to enhance the learner experience.
• Design end-to-end learning solutions, including measurable objectives, participant materials, and experiential scenarios, while maintaining instructional integrity.
• Develop engaging and creative online learning solutions that preserve instructional integrity and validity.
• Represent Learning in broader project efforts and focus early on implementation needs to support effective delivery within project timelines.
• Clarify goals with team members and conduct ongoing reviews to ensure outcomes remain on track and meet needs.
• Consult with senior leaders on performance and learning needs.
• Use AI to help shift manual processes and creation toward engaging learning experiences.
• Make decisions by identifying issues, diagnosing problems, generating alternatives, and analyzing opportunities and risks.
• Set and achieve challenging individual goals that support department and business goals.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED