Sr. Learning & Digital Engagement Specialist
About The Position
Develops and delivers advanced training initiatives to strengthen selling techniques, clienteling strategies, digital engagement practices, leadership capabilities, and retail technology adoption. Partners with retail leaders to identify performance improvement opportunities and implement learning solutions that enhance associate effectiveness, customer experience, and business results. The role also supports change management, communication, recognition, and adoption initiatives that reinforce desired selling and service behaviors, and collaborates with vendors and technology partners on learning and digital adoption initiatives.
Requirements
- Bachelor’s degree in Communications, English, or Business Administration with a minimum of five years’ experience, or an Associate Degree or equivalent with a minimum of seven years in corporate communications or learning and development.
- Excellent presentation/platform, facilitation, and written communication skills.
- Ability to interact professionally with employees at all levels of the organization.
- Strong computer proficiency, including Microsoft Excel, Word, PowerPoint, Publisher, and SharePoint.
- Strong organizational skills.
- Ability to travel up to 10 percent of the time.
Nice To Haves
- A minimum of five (4) years of successful Ethan Allen (or a similar retailer) design consultant experience is a plus.
Responsibilities
- Design, develop, implement, facilitate, and evaluate advanced learning programs in selling excellence, clienteling, leadership development, digital engagement, and retail technology adoption.
- Identify performance gaps and recommend learning solutions to retail leaders.
- Participate in training strategies supporting implementation and adoption of retail-facing digital applications and technologies.
- Partner with business stakeholders to align learning objectives with retail performance goals and organizational priorities.
- Measure learning effectiveness through business results, performance metrics, adoption data, and participant feedback.
- Share expertise and provide guidance to Learning & Digital Engagement team members.
- Coordinate pilot programs and continuous improvement initiatives related to retail learning and digital enablement.
- Facilitate workshops, presentations, and learning sessions for retail associates, leaders, and corporate stakeholders.
- Research emerging trends and recommend improvements to learning effectiveness, customer experience, clienteling, and digital engagement.
- Support change management, communication, recognition, and adoption initiatives that reinforce desired selling and service behaviors.
- Collaborate with vendors and technology partners to support learning and digital adoption initiatives.
Benefits
- 401(k) plan with employer contributions
- Multiple medical plans with prescription drug coverage
- Health Savings Account, including employer contributions
- Dental plan
- Vision plan
- Basic Group Term Life and Accidental Death & Dismemberment
- Supplemental Group Term Life and AD&D Insurance
- Dependent Group Term Life Insurance
- Short- and Long-Term Disability
- Business Travel Accident Life Insurance
- Flexible Spending Accounts for health care and dependent care
- Commuter Saving Plans for public transit and parking
- Voluntary Whole Life Insurance
- Voluntary Critical Care Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
