Sr Learning Specialist

United Biosource Corporation•All Virtual Locations, Home Based Position, USA, Remote, US,

8h•Remote

About The Position

The Senior Learning Specialist develops and delivers learning experiences across an assigned area of responsibility, providing subject matter expertise and consultation on training development and facilitation. The role assesses, evaluates, and develops new and existing training programs and materials for internal and external use, and may shift among learning design, content development, facilitation, and consultation based on business needs and expertise. It also delivers foundational internal business-unit training to promote consistent learning and shared ways of working across teams and programs. The specialist creates learning resources for front-line staff and client-facing curricula, including facilitator guides, participant workbooks, job aids, exercises, coaching guides, blended learning solutions, and e-learning modules. Training is delivered in classroom and virtual settings, from onboarding through continued development and refresher training, with the goal of applying learning in everyday work. The role leads learning design and development offerings across the business unit and multiple client programs. The position works with internal clients, IT, business owners, subject matter experts, and other departments to identify learning needs, develop and maintain documentation, test systems, and produce effective training solutions. It may require travel to other UBC or client locations and participation in in-person and virtual meetings and events. No supervisory responsibility is required, though team leadership, influence, and project management are important.

Requirements

Bachelor’s degree in business, training, or a related field, or equivalent work experience.
Five to eight years of relevant experience, or a master’s degree; the posting also specifies an operations or business environment and three to five years of training experience.
Strong project management skills and the ability to lead and influence without formal authority.
Ability to motivate employees and provide thought leadership and forward thinking.
Ability to meet multiple deadlines and manage a heavy workload.
Strong organizational skills, attention to detail, and ability to multitask and prioritize multiple projects.
Excellent presentation, facilitation, and verbal and written communication skills.
Expert proficiency with Microsoft applications, particularly Word, Excel, and PowerPoint.
Proven ability to develop training courses and supporting documentation.
Experience conducting needs analysis and working with operations application functionality.
Strong knowledge of adult learning principles and techniques.
Excellent internal and external customer service skills, with a strong focus on patient and client satisfaction.
Ability to identify customized strategies and tactics for successful training delivery.
Experience with e-learning authoring tools, HTML, and knowledge management tools.
Demonstrated problem-solving and analytical thinking skills.
Ability to travel as needed.
Expert knowledge of critical tools and learning requirements.

Nice To Haves

Certification in facilitation, instructional design, adult learning, or PMP.
Experience with ADDIE and SAM methodologies, technical design, needs analysis, objective building, and test creation.
Experience with Storyline, Articulate, Captivate, Photoshop, video production, SharePoint or web development, PowerPoint, WebEx, process mapping or Visio, and technical writing.
Experience with knowledge management search appliances and metadata, HTML/CSS, web development, process mapping or Visio, and technical writing.
Experience with LMS administration tools such as eQMS, SumTotal, and Survey Monkey, as well as Excel pivot tables and charts and analytical evaluation of production data.

Responsibilities

Onboard employees and contingent workers so they can meet customer expectations and enterprise goals.
Develop and deliver standardized system and process training in classroom and virtual formats, potentially traveling to other UBC sites or client locations.
Consult with participants and management to evaluate training impact, and review quality and performance records to identify review or retraining needs.
Respond promptly to training requests from leadership, program managers, and quality teams.
Develop, maintain, and update training programs and materials to reflect changes to systems and processes.
Provide feedback and conduct retraining when quality or performance issues arise or system and process changes require it.
Author and deliver customized program training and simulation scenarios or cases.
Create and administer practical exercises to assess trainee comprehension and align training objectives with business objectives or client needs.
Document and maintain training records, including creation, revision, review, and archival of training documentation.
Research, author, publish, and maintain process and related documents in compliance with content standards, using tools such as KMS, Microsoft Word, Dreamweaver, and Flare.
Work with departments, business owners, and subject matter experts to document procedures and translate business needs into user instructions and reference content.
Lead projects that improve documentation workflows and storage, and author or contribute to training-related SOP revisions.
Manage or participate in projects supporting Operations Learning goals and projects agreed upon with business partners, directors, or managers.
Collaborate and cross-train with Learning and Quality teams to improve organizational efficiency.
Build and maintain partnerships with internal clients, using needs assessments and discussions to proactively identify competency and knowledge-based training needs.
Develop learning content, including facilitator guides, participant workbooks, worksheets, job aids, exercises, coaching guides, blended learning, and e-learning modules, to support program procedures, compliance, SOPs, knowledge, and adherence.
Collaborate with internal clients and IT on system builds and data needs; assess needs, conduct UAT, and coordinate, design, and develop interactive learning solutions.
Develop learning interactions focused on presentation, negotiation, communication, conflict resolution, and procedural knowledge.
Author, design, develop, and support learning-related rollouts of strategic initiatives and enhancements across the business unit.
Use communication and cross-functional process management to deliver effective training programs and sessions on time.
Monitor developments in training and instructional design and recommend changes to curriculum and practices.
Solve complex problems, independently represent the organization, and provide solutions to difficult technical issues associated with projects.
Maintain expert knowledge of critical tools and learning requirements.
Participate actively in internal and external in-person and virtual meetings and events.