Sr. Learning and Development Specialist

24 Hour Fitness • , CA

3h

About The Position

The Sr. Learning and Development Specialist is a key member of the Learning and Development team, designing, developing, and delivering learning solutions for field and corporate team members. The role brings the 24 Hour Fitness team member journey to life through modern learning experiences, performance support tools, and visual storytelling. It uses emerging technologies, generative AI, immersive learning, and analytics to scale development, enhance learning effectiveness, and improve performance across the organization.

The specialist applies adult learning theory and learning experience design principles to create instructor-led, virtual, blended, digital, and microlearning experiences. The role develops multimedia learning materials, pilots innovative learning formats, supports user-generated content, and partners with corporate and field leaders to identify learning needs and support business objectives.

The position also manages learning projects and technology, including creating course storyboards and training materials, maintaining course quality, administering learning platforms and related tools, using analytics to improve learning, and researching emerging technologies. It collaborates with stakeholders and subject matter experts, applies project management and iterative design methods, and maintains responsible and ethical practices when using AI.

Requirements

• Excellent communication, interpersonal, and facilitation skills.
• Strong organizational, project management, and prioritization skills, including the ability to manage multiple projects and deadlines simultaneously.
• Ability to lead initiatives, coordinate resources, and collaborate effectively across teams.
• Strong technical writing, presentation design, graphic design, and visual storytelling skills.
• Advanced proficiency in Microsoft 365, Canva, and Adobe Creative Cloud.
• Experience with rapid eLearning authoring tools such as Articulate 360, Rise, Vyond, or similar.
• Experience using generative AI tools for instructional design and content development, including prompt creation and evaluation of AI-generated content.
• Knowledge of responsible AI practices, including data privacy, intellectual property, and content governance.
• Working knowledge of accessibility standards such as WCAG and inclusive design principles.
• Ability to quickly learn and adopt new technologies, software, and AI tools.
• Self-motivated and adaptable, with the ability to work independently in a fast-paced, evolving environment.

Nice To Haves

• Experience supporting field-based or multi-site workforces through learning and development solutions.
• Experience creating multimedia, video, and AI-assisted learning content.
• Familiarity with LMS, LXP, and learning analytics tools.
• Knowledge of learning experience design, simulations, adaptive learning, and emerging learning technologies.
• Ability to evaluate and implement new technologies and AI-enabled learning solutions.
• Experience collaborating with cross-functional stakeholders to develop learning and performance support resources.

Responsibilities

• Apply adult learning theory and learning experience design principles to create impactful instructor-led, virtual, blended, digital, and microlearning solutions that drive measurable business results.
• Design and develop job aids, presentations, eLearning, videos, knowledge base articles, and other multimedia assets.
• Use generative AI tools to support needs analysis, content development, storyboarding, assessment creation, translation, localization, and content updates while ensuring quality, accuracy, and brand alignment.
• Produce AI-assisted media, including synthetic voiceovers, AI-generated video, digital presenters, and imagery, in accordance with brand, copyright, and responsible-use guidelines.
• Design and pilot role-play and coaching simulations, interactive video, and immersive learning solutions such as AR/VR.
• Support user-generated content initiatives through curation, editing, and quality review.
• Partner with corporate and field leaders to identify learning needs and support business objectives.
• Define project objectives and ensure projects are delivered on schedule.
• Write eLearning storyboards and other training materials in accordance with department standards.
• Develop learning solutions with measurable objectives, facilitator and participant materials, experiential and scenario-based practice, and assessments.
• Maintain course content quality and consistency throughout the course lifecycle, including updating and editing existing content.
• Follow training style guides, formats, tools, and responsible AI guidelines covering privacy, accuracy, bias, intellectual property, and disclosure.
• Administer the LMS, LXP, and other L&D tools, including configuring personalized learning paths, automations, and AI-enabled features.
• Use learning analytics, including platform reporting, xAPI data, and dashboards, to evaluate effectiveness, identify skill gaps, and improve learning experiences.
• Research, evaluate, and pilot emerging learning technologies and AI tools; recommend tools, share best practices, and help upskill L&D team members.
• Apply project management discipline and agile, iterative design methods, such as SAM and rapid prototyping.
• Collaborate with stakeholders and subject matter experts, establish project timelines, mitigate risks, and manage alignment, engagement, and expectations.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in community events in person and virtually

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed