Sr Learning Manager - Onsite in Fayetteville, NC.

Foundever®•Fayetteville, NC

1d•$76,000•Onsite

About The Position

The Sr Learning Manager leads a team of Learning Managers and Learning Specialists/Flex Learning Apprentices who support training needs and performance across multiple accounts, lines of business, or sites. The role develops and executes a learning and development strategy aligned with organizational goals, guides and develops learning professionals, and ensures a strong pipeline of talent. The position ensures training programs use adult-learning best practices and comply with applicable internal and external processes. It evaluates program effectiveness, analyzes data and feedback to improve learning outcomes, and partners with internal stakeholders and clients to keep programs effective. The Sr Learning Manager coordinates with Workforce Management, Talent Acquisition, Operations, and Finance to plan and execute training for client ramps, monitors associates’ learning curves and performance trends, and ensures programs provide a positive, empowering, and engaging learning experience.

Requirements

Bachelor's degree in business or a related field, or equivalent directly related work experience.
10+ years of training and management experience, including coaching, mentoring, and developing others in a complex, fast-paced environment.
Solid understanding of training processes and adult-learning best practices.
Ability to convert intellectual theories and approaches into deliverable products.
Experience assessing organizational needs, designing and developing solutions, and implementing and evaluating initiatives.
Strong leadership skills and experience managing a large virtual and/or onsite team.
Strong organization and project management skills, including the ability to manage multiple projects and priorities simultaneously.
Ability to foster partnerships and gather support across internal and external stakeholders.
Good judgment, problem-solving, research, and decision-making skills.
Excellent listening, oral, written communication, and presentation skills, including the ability to express thoughts clearly and simply and use data to influence outcomes.
Ability to manage client-facing meetings.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to coach, motivate, and promote collaboration.
Successful completion of a criminal background check covering criminal activity in every area of residence during the previous seven years is required as a condition of employment.

Nice To Haves

Experience in the BPO industry.

Responsibilities

Develop and execute a learning and development strategy aligned with organizational goals.
Lead, guide, mentor, and manage the performance of a team of learning professionals.
Provide growth and development opportunities for direct reports and maintain a robust talent pipeline.
Ensure training programs are grounded in adult-learning theories and best practices and adhere to internal and external processes and compliance requirements.
Implement evaluation methods to assess training program effectiveness.
Analyze data and feedback to improve learning experiences and outcomes, and recommend improvements to KPIs to cross-functional partners and clients.
Build partnerships with internal stakeholders and clients through consistent communication and engagement to maintain training program effectiveness.
Coordinate with Workforce Management, Talent Acquisition, Operations, and Finance to anticipate training needs and plan and execute training for client ramps on time.
Track associate performance and monitor learning curves against historical data to ensure positive trends.
Ensure training programs provide a positive, empowering, and engaging learning experience.