Sr Learning Manager - Onsite in Las Vegas, NV.

Foundever®•Las Vegas, NV

1d•$76,000•Onsite

About The Position

The Sr Learning Manager leads a team of Learning Managers and Learning Specialists/Flex Learning Apprentices who support training needs and performance across multiple accounts, lines of business, or sites. The role develops and executes a learning and development strategy aligned with organizational goals, leads and develops learning professionals, and ensures training programs use adult-learning best practices and comply with internal and external requirements. The position evaluates training effectiveness, analyzes data and feedback to improve learning experiences and outcomes, and provides recommendations to internal partners and clients to improve KPIs. It builds stakeholder and client partnerships through consistent communication and engagement, coordinates with Workforce Management, Talent Acquisition, Operations, and Finance to plan and execute training for client ramps, and monitors associate learning curves against historical performance. The role also ensures programs provide a positive, empowering, and engaging learning experience. The position is onsite in Las Vegas, Nevada. The stated base pay is up to $76,000 per year; actual pay may vary based on location and job-related knowledge, education, skills, and experience. Employment offers are conditional on passing a criminal background check covering criminal activity in every area of residence for the last seven years.

Requirements

Bachelor's degree in business or a related field, or equivalent directly related work experience.
10+ years of training and management experience, including coaching, mentoring, and developing others in a complex, fast-paced environment.
Solid understanding of training processes and adult-learning best practices.
Proven ability to translate intellectual theories and approaches into deliverable products.
Experience assessing organizational needs, designing and developing solutions, and implementing and evaluating initiatives.
Strong leadership skills and experience managing a large virtual and/or onsite team.
Strong organization and project management skills, including the ability to manage multiple projects and priorities simultaneously.
Proven ability to foster partnerships and gather support across internal and external stakeholders.
Good judgment and strong problem-solving, research, and decision-making skills.
Excellent listening, oral, written communication, and presentation skills; ability to express ideas clearly and simply and use data to influence outcomes.
Ability to manage client-facing meetings.
Working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
Ability to coach, motivate, and promote collaboration.
Ability to pass a criminal background check covering criminal activity in every area of residence for the last seven years.

Nice To Haves

Experience in the BPO industry.

Responsibilities

Develop and execute a comprehensive learning and development strategy aligned with organizational goals.
Lead Learning Managers and Learning Specialists/Flex Learning Apprentices, providing guidance, mentorship, and performance management.
Provide growth and development opportunities for direct reports and maintain a robust talent pipeline.
Ensure training programs are grounded in adult learning theories and best practices and adhere to internal and external processes and compliance requirements.
Implement evaluation methods to assess training program effectiveness.
Analyze data and feedback to continuously improve learning experiences and outcomes, and recommend improvements to KPIs to cross-functional partners and clients.
Build and maintain partnerships with internal stakeholders and clients through consistent communication and engagement.
Coordinate proactively with Workforce Management, Talent Acquisition, Operations, and Finance to anticipate training needs and plan and execute training for client ramps on time.
Track associate performance and monitor learning curves against historical data to ensure positive trends.
Ensure programs provide a positive, empowering, and engaging learning experience.