General Manager - Las Vegas, NV

Petco•Las Vegas, NV

3d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The role owns the business and is accountable for people, performance, and processes. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work takes place indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also includes regular customer assistance and cashiering/point-of-sale transactions, and working near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
High school diploma or GED preferred.
Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals and ensure Petco standards and policies are met.
Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
Build an inclusive, collaborative, and energized team; coach in the moment, celebrate wins, and support partner engagement and growth.
Develop a strong leadership bench and succession plan; lead performance management, coaching, and accountability.
Drive sales growth, profitability, and operational excellence; analyze results, identify opportunities, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Use Petco tools, programs, and insights to grow the business, and review and act on reporting, audits, and Pet Care Center visits.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards; protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Regularly engage customers on the sales floor, including providing assistance and performing cashiering and point-of-sale transactions.