IT Systems Support - Onsite in Fayetteville, NC.

Foundever•Fayetteville, NC

12d•Onsite

About The Position

Foundever is seeking an onsite IT Systems Support professional in Fayetteville, North Carolina. This technical manager is responsible for the site’s functionality, maintenance, software applications, hardware, and data security and recovery. The role maintains the facility’s LAN, WAN, and internet connection; network hardware and software; and site servers, including configuration, maintenance, and upgrades. It also monitors and carries out backup and recovery processes, manages login and email accounts, and supports networked and standalone servers, workstations, and printers. The position maintains system configuration to ensure data integrity and keeps documentation on network, server, and LAN/WAN configurations, including monitoring and performance analysis. The role mentors Site System Support and Site System Support Senior associates and, when a Senior associate is unavailable, may perform that role’s duties, including first-line support for end users and clients. The position follows and enforces corporate security policies and standards.

Requirements

Five years of experience in a similar capacity preferred.
In-depth knowledge of Windows operating systems for PCs and servers and Microsoft Office, including installation, configuration, recovery, and administration.
Extensive LAN and WAN networking skills.
Knowledge of tape backup and restore procedures.
Ability to manage others and set priorities.
Excellent troubleshooting and customer service skills.
Ability to multitask and take initiative with minimal direction.
Ability to manage and direct others; experience with large enterprise environments.
BA or BS in Computer Science, MIS, or a similar program, or equivalent work experience.
May require lifting, generally less than 20 pounds, during equipment maintenance or repair.

Nice To Haves

Experience with Windows NT, Windows 2000, .NET, and Microsoft Office.
MCSE certification preferred.

Responsibilities

Manage the site’s technical functionality, maintenance, software applications, hardware, and data security and recovery.
Support and maintain the facility’s LAN, WAN, internet connection, and network hardware and software.
Configure, maintain, and upgrade site servers.
Monitor and perform data backup and recovery processes.
Set up login and email accounts and support servers, workstations, and printers in networked and standalone environments.
Monitor system configuration to ensure data integrity.
Maintain documentation of network, server, and LAN/WAN configurations, system monitoring, and performance analysis.
Mentor Site System Support and Site System Support Senior associates.
When a Site System Support Senior associate is unavailable, perform the duties of that position, including first support for end users and clients as necessary.
Follow and enforce corporate policies and procedures for security and corporate standards.