IT Systems Support - Onsite in Fayetteville, NC.

Foundever®•Fayetteville, NC

18h•$22•Onsite

About The Position

The IT Systems Support role serves as the technical manager for the site and is responsible for its functionality, maintenance, software applications, hardware, and the security and recovery of data. This is a hands-on position supporting the facility’s LAN, WAN, and internet connection; maintaining network hardware and software; configuring, maintaining, and upgrading site servers; and carrying out data backup and recovery processes. The role also sets up login and email accounts; supports servers, workstations, and printers in networked and standalone environments; monitors system configuration to ensure data integrity; and maintains network, server, and LAN/WAN configuration records and documentation, including system and network monitoring and performance analysis. The position mentors Site System Support and Site System Support Senior associates and may cover the Senior associate’s duties when that associate is unavailable, including first-line support for end users and clients. It follows and enforces corporate security policies and procedures.

Requirements

In-depth knowledge of Windows operating systems for PCs and servers and Microsoft Office, including installation, configuration, recovery, and administration.
Extensive LAN and WAN networking skills.
Knowledge of tape backup and restore procedures.
Ability to manage others and set priorities.
Excellent troubleshooting and customer service skills.
Ability to multitask and take initiative with minimal direction.
Ability to manage and direct others; experience with large enterprise environments.
BA or BS in Computer Science, MIS, or a similar program, or equivalent work experience.
May require lifting generally less than 20 pounds during equipment maintenance or repair.

Nice To Haves

Five years of experience in a similar capacity preferred.
Background in Windows NT, Windows 2000, .NET, and Microsoft Office (MCSE).
MCSE preferred.

Responsibilities

Manage the site's technical functionality, maintenance, software applications, hardware, and data security and recovery.
Provide hands-on support for the facility's LAN, WAN, and internet connection.
Maintain network hardware and software.
Configure, maintain, and upgrade site servers.
Monitor and perform data backup and recovery processes.
Set up login and email accounts.
Work with servers, workstations, and printers in networked and standalone environments.
Monitor system configuration to ensure data integrity.
Maintain records and documentation concerning network, server, and LAN/WAN configurations, monitoring, and performance analysis.
Mentor Site System Support and Site System Support Senior associates.
When a Site System Support Senior associate is unavailable, perform the duties described for that position, including first support for end users and clients as necessary.
Follow and enforce corporate policies and procedures for security.
Provide corporate-approved solutions to address or support end-user requests and issues.
Ensure corporate standards are in place and enforced.
Define, develop, and maintain production environments.
Control user access.