Greeter - Fayetteville, NC

MainStreet Family Care•Fayetteville, NC

19h•Onsite

About The Position

MainStreet Family Care is seeking a friendly, dependable, patient-focused Greeter to serve as the first point of contact for patients visiting its Fayetteville clinic. The Greeter welcomes patients, answers questions, and guides them through the self-service check-in and registration process without completing registration on their behalf. The role also includes Medical Assistant cross-training so the Greeter can provide clinical support when needed, depending on clinic staffing and patient volume. The clinic is open Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 9:00 a.m. to 9:00 p.m. Greeters follow a rotating schedule of five workdays one week and two the next, totaling seven workdays over a 14-day period and including every other weekend. The position begins at $15 per hour. Pre-employment background checks and drug screenings are required.

Requirements

High school diploma or equivalent.
Friendly, approachable, and patient-focused personality.
Excellent written and verbal communication skills.
Comfort working with people of all ages and backgrounds.
Comfort learning and assisting with technology, including self-service kiosks.
Basic computer skills, including experience with Microsoft Office.
Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process.
Willingness to complete Medical Assistant cross-training.

Nice To Haves

Prior healthcare or customer service experience is beneficial, but not required.

Responsibilities

Welcome patients and create a friendly, positive first impression.
Greet arriving patients and direct them through the check-in process.
Answer questions about the self-service check-in and registration kiosk.
Guide and troubleshoot for patients having difficulty navigating the kiosk.
Explain what information patients need to complete registration.
Help patients understand the check-in process without completing registration on their behalf.
Maintain a clean, organized, and welcoming front-of-clinic environment.
Communicate with the clinical team when patients need additional assistance.
Help maintain smooth and efficient patient flow within the clinic.
Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities.
Assist with Medical Assistant duties when needed based on clinic staffing and patient volume.
Perform other duties as assigned.