Greeter - Gastonia, NC

MainStreet Family Care•Gastonia, NC

21h•Onsite

About The Position

MainStreet Family Care is seeking a friendly, dependable, patient-focused Greeter to serve as the first point of contact for patients visiting its Gastonia, North Carolina clinic. The Greeter welcomes patients, answers questions, and helps them navigate the self-service check-in and registration process. The Greeter provides guidance and troubleshooting but does not complete registration on patients’ behalf. The role is also cross-trained as a Medical Assistant to provide clinical support when needed. Greeters work a rotating schedule of five days one week and two days the next, totaling seven workdays over each 14-day period and including every other weekend. The clinic is open Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 9:00 a.m. to 4:00 p.m. The position begins at $15 per hour. Pre-employment background checks and drug screenings are required.

Requirements

High school diploma or equivalent.
Friendly, approachable, patient-focused personality.
Excellent written and verbal communication skills.
Comfort working with people of all ages and backgrounds.
Comfort learning and assisting with technology, including self-service kiosks.
Basic computer skills, including experience with Microsoft Office.
Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process.
Willingness to complete Medical Assistant cross-training.
Completion of pre-employment background checks and drug screenings.

Nice To Haves

Prior healthcare or customer service experience is beneficial but not required.

Responsibilities

Welcome patients and create a friendly, positive first impression.
Greet arriving patients and direct them through the check-in process.
Assist patients with questions about the self-service check-in and registration kiosk.
Guide patients and troubleshoot when they have difficulty using the kiosk.
Explain what information patients need to complete registration.
Help patients understand what to expect during check-in without completing registration for them.
Maintain a clean, organized, and welcoming front-of-clinic environment.
Communicate with the clinical team when patients need additional assistance.
Help maintain smooth and efficient patient flow in the clinic.
Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities.
Assist with Medical Assistant duties when needed, based on clinic staffing and patient volume.
Perform other duties as assigned.