Greeter - Eden, NC

MainStreet Family Care•Eden, NC

17h•Onsite

About The Position

MainStreet Family Care is seeking a friendly, dependable, and patient-focused Greeter to serve as the first point of contact for patients visiting the Eden, NC clinic. The Greeter welcomes patients, answers questions, and helps them navigate the check-in and registration process. The role does not involve completing registration on patients’ behalf; instead, the Greeter explains the process, helps patients use the self-service kiosk, and makes sure they feel comfortable and know what to expect. Greeters are cross-trained as Medical Assistants and may provide clinical support when needed, depending on clinic staffing and patient volume. The role follows a rotating schedule of five workdays one week and two the next, totaling seven workdays in each 14-day period and including every other weekend. Clinic operating hours are Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday and Sunday, 9:00 a.m. to 4:00 p.m.

Requirements

High school diploma or equivalent.
Friendly, approachable, and patient-focused personality.
Excellent written and verbal communication skills.
Comfort working with people of all ages and backgrounds.
Comfort learning and assisting with technology, including self-service kiosks.
Basic computer skills, including experience with Microsoft Office.
Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process.
Willingness to complete Medical Assistant cross-training.

Nice To Haves

Prior healthcare or customer service experience is beneficial but not required.

Responsibilities

Welcome patients and create a friendly, positive first impression.
Greet arriving patients and direct them through the check-in process.
Answer questions about the self-service check-in and registration kiosk.
Guide patients and troubleshoot when they have difficulty navigating the kiosk.
Explain what information patients need to complete registration.
Help patients understand the check-in process without completing registration for them.
Maintain a clean, organized, and welcoming front-of-clinic environment.
Communicate with the clinical team when patients need additional assistance.
Help maintain smooth and efficient patient flow within the clinic.
Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities.
Assist with Medical Assistant duties when needed based on clinic staffing and patient volume.
Perform other duties as assigned.