Greeter - Burlington, NC

MainStreet Family Care•Burlington, NC

16h•Onsite

About The Position

MainStreet Family Care is seeking a friendly, dependable, patient-focused Greeter to serve as the first point of contact for patients visiting its Burlington, North Carolina clinic. The Greeter welcomes patients, answers questions, and guides them through the self-service check-in and registration process. The role does not complete registration for patients; instead, it helps them understand what to do, what information they need, and what to expect, while helping them feel comfortable and keeping patient flow smooth. Greeters are cross-trained as Medical Assistants and may assist with applicable clinical duties when needed, depending on clinic staffing and patient volume. The clinic operates Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 9:00 a.m. to 4:00 p.m. Greeters work a rotating schedule of five days one week and two days the next, including every other weekend, for seven workdays in each 14-day period. The position begins at $15 per hour.

Requirements

High school diploma or equivalent.
Friendly, approachable, and patient-focused personality.
Excellent written and verbal communication skills.
Comfort working with people of all ages and backgrounds.
Comfort learning and assisting with technology, including self-service kiosks.
Basic computer skills, including experience with Microsoft Office.
Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process.
Willingness to complete Medical Assistant cross-training.

Nice To Haves

Prior healthcare or customer service experience is beneficial but not required.

Responsibilities

Welcome patients and create a friendly, positive first impression.
Greet patients as they arrive and direct them through the check-in process.
Assist patients with questions about the self-service check-in and registration kiosk.
Guide patients and troubleshoot when they have difficulty navigating the kiosk.
Help patients understand what information is needed to complete registration.
Explain what to expect during check-in without completing registration on the patient's behalf.
Maintain a clean, organized, and welcoming front-of-clinic environment.
Communicate with the clinical team when patients need additional assistance.
Help maintain smooth and efficient patient flow within the clinic.
Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities.
Assist with Medical Assistant duties when needed based on clinic staffing and patient volume.
Perform other duties as assigned.