Greeter - Shelby, NC

MainStreet Family Care • Shelby, NC

17h • Onsite

About The Position

MainStreet Family Care is seeking a friendly, dependable, patient-focused Greeter to serve as the first point of contact for patients visiting its Shelby clinic. The Greeter welcomes patients, answers questions, and guides them through the self-service check-in and registration process. The role does not complete registration for patients; instead, it provides guidance so patients understand what to do and feel comfortable. Greeters are cross-trained as Medical Assistants and provide clinical support when needed.

The clinic operates Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 9:00 a.m. to 4:00 p.m. Greeters work a rotating schedule of five days one week and two days the next, totaling seven workdays in each 14-day period and including every other weekend. The position begins at $15 per hour.

Requirements

• High school diploma or equivalent.
• Friendly, approachable, and patient-focused personality.
• Excellent written and verbal communication skills.
• Comfort working with people of all ages and backgrounds.
• Comfort learning and assisting with technology, including self-service kiosks.
• Basic computer skills, including experience with Microsoft Office.
• Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process.
• Willingness to complete Medical Assistant cross-training.

Nice To Haves

• Prior healthcare or customer service experience.

Responsibilities

• Welcome patients and create a friendly, positive first impression.
• Greet arriving patients and direct them through the check-in process.
• Answer questions about the self-service check-in and registration kiosk.
• Guide patients and troubleshoot when they have difficulty using the kiosk.
• Explain what information patients need to complete registration.
• Help patients understand the check-in process without completing registration on their behalf.
• Maintain a clean, organized, and welcoming front-of-clinic environment.
• Communicate with the clinical team when patients need additional assistance.
• Help maintain smooth and efficient patient flow in the clinic.
• Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities.
• Assist with Medical Assistant duties when needed based on clinic staffing and patient volume.
• Perform other duties as assigned.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Supplemental insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED