Greeter - Elizabeth City, NC

MainStreet Family Care•Elizabeth City, NC

18h•Onsite

About The Position

MainStreet Family Care is seeking a friendly, dependable, patient-focused Greeter to serve as the first point of contact for patients visiting the clinic in Elizabeth City, North Carolina. The Greeter welcomes patients, answers questions, and guides them through the self-service check-in and registration process. Greeters do not complete registration on patients’ behalf; they help patients understand what to do, provide kiosk guidance and troubleshooting, and help them feel comfortable and informed. Greeters are cross-trained as Medical Assistants and may assist with applicable clinical duties when needed, based on staffing and patient volume. The role also helps maintain a clean, organized, welcoming clinic environment and smooth patient flow. The clinic operates Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 9:00 a.m. to 4:00 p.m. Greeters work a rotating schedule of five days one week and two days the next, totaling seven workdays per 14-day period and including every other weekend. The position begins at $15 per hour. Pre-employment background checks and drug screenings are required.

Requirements

High school diploma or equivalent.
Friendly, approachable, and patient-focused personality.
Excellent written and verbal communication skills.
Comfort working with people of all ages and backgrounds.
Comfort learning and assisting with technology, including self-service kiosks.
Basic computer skills, including experience with Microsoft Office.
Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process.
Willingness to complete Medical Assistant cross-training.
Completion of required pre-employment background checks and drug screenings.

Nice To Haves

Prior healthcare or customer service experience is beneficial but not required.

Responsibilities

Welcome patients and create a friendly, positive first impression.
Greet arriving patients and direct them through the check-in process.
Answer questions about the self-service check-in and registration kiosk.
Guide patients and troubleshoot when they have difficulty using the kiosk.
Explain what information patients need to complete registration.
Explain what to expect during check-in without completing registration on patients’ behalf.
Maintain a clean, organized, and welcoming front-of-clinic environment.
Communicate with the clinical team when patients need additional assistance.
Help maintain smooth and efficient patient flow within the clinic.
Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities.
Assist with Medical Assistant duties when needed based on clinic staffing and patient volume.
Perform other duties as assigned.