Sr IT Analyst

Arlington County Government•Arlington, VA

2d•$106,184 - $164,570•Hybrid

About The Position

The Department of Technology Services Customer Experience Division is hiring an experienced professional for its IT Asset Management team. The Sr. IT Analyst supports internal customers through hardware and software asset service delivery, prioritizing customer and County business needs and providing thoughtful, people-centered support. The position also analyzes enterprise information technology needs, recommends solutions to business needs, and supports continuous improvement of business operations. The role manages enterprise software licensing and technology procurement, serves as an escalation point for asset and operational support matters, and coordinates technology projects and initiatives with technical teams, vendors, and business partners. This is a 40-hour-per-week hybrid position, generally Monday through Friday, 8:00 a.m. to 5:00 p.m., with some scheduling flexibility. Remote work may be available with prior supervisor approval and subject to operational requirements and County telework policies.

Requirements

Bachelor’s degree in Computer Science, Information Systems Management, Mathematics, or a related field; additional qualifying experience may substitute for education on a year-for-year basis.
Considerable experience supporting technology operations, asset management, software licensing, procurement, or related business functions.
Experience managing and implementing information systems, programming, systems analysis, process re-engineering, project management, and/or web development.
Complete application, including work-history responsibilities and required supplemental questionnaire responses.
Provide a resume addressing how education, work experience, and training meet the selection criteria.

Nice To Haves

Demonstrated experience coordinating activities across multiple stakeholders and departments.
Experience working with technology vendors, contracts, and purchasing processes.
Experience developing requests for proposals (RFPs) and statements of work (SOWs).
Project Management Professional (PMP) certification.
Experience documenting business needs and translating them into functional and technical requirements.
Experience serving as project manager for asset deployments, distribution, retrieval, and retirement, or as team lead for a significant component of larger IT projects.
Experience providing systems analysis, technical support, and training on systems relevant to assigned work.

Responsibilities

Manage enterprise software licensing programs, including renewals, vendor coordination, compliance tracking, and license utilization reviews.
Coordinate hardware and software procurement activities, including planning, ordering, tracking, and delivery of technology assets.
Oversee purchase order processes for individual and large-scale technology acquisitions.
Serve as the primary escalation point for technology asset, software licensing, procurement, and operational support issues.
Assist with operational leadership, workload prioritization, issue management, and process improvements.
Serve as a liaison between technical teams, vendors, procurement staff, and customer departments.
Identify and implement opportunities to leverage existing technology solutions and improve operational efficiency.
Coordinate and manage technology projects and operational initiatives, establishing timelines, monitoring progress, addressing risks, and achieving objectives with technical teams, vendors, and business partners.