Sr IT Infrastructure Analyst
About The Position
Responsible for planning, coordinating, and executing activities related to Air Methods infrastructure. The role focuses on systems or network administration, maintenance, updates, performance, planning, documentation, and optimization. It requires tier 4/expert troubleshooting and problem-solving, along with a working understanding of connected networks and systems such as servers, storage, datacenter and cloud applications, Office 365, VPN technologies, WAN/LAN connectivity, and client environments. The analyst provides hands-on expertise in resolving advanced technical problems and collaborates with teams to develop long-term strategic plans and scalable solutions. The role evaluates infrastructure technology trends and works with IT leadership on infrastructure strategy, architecture, solutions, and delivery processes designed for stability, agility, and cost effectiveness. It oversees and executes initiatives involving enterprise infrastructure and related projects, including data center infrastructure, mobility and remote access, wireless networks, messaging environments, Active Directory multi-forest integration, global WAN, software-defined internetworking, and end-user computing. The position also recommends and implements operational and infrastructure improvements, and manages documentation, internal training, and support transitions and ongoing improvements for enterprise systems. This position has no supervisory responsibilities. Regular scheduled attendance is an essential function. Travel is 10%.
Requirements
- Bachelor’s degree from a four-year college or university and five to eight years of related experience and/or training, or an equivalent combination of education and experience.
- Project management experience on large implementation projects.
- Experience creating relationships with and managing vendors.
- Experience evaluating processes and recommending IT solutions to improve processes.
- Expert-level ability to solve technical problems and provide long-term, scalable solutions.
- Ability to work in an unstructured environment and create structure.
- Excellent interpersonal communication skills.
- Strong team player.
- Demonstrated ability to motivate and direct teams to accomplish goals.
- Ability to operate independently and be self-driven.
- Ability to analyze systems, data, processes, and related information efficiently and effectively, and to document complex functions.
- Demonstrated experience identifying and documenting detailed business requirements and preparing detailed design documents.
- Ability to express highly technical concepts to a non-technical audience.
- Working knowledge of at least one cloud IaaS platform, such as Azure or AWS.
- Expert-level skill in designing, building, updating, and maintaining networks and network systems.
- Advanced knowledge and hands-on capability with common Citrix, Microsoft, and Cisco technologies.
- Proficient in Microsoft Office, including Visio.
- Regular scheduled attendance.
- Travel requirement of 10%.
Responsibilities
- Provide hands-on expertise in solving advanced technical problems and work with teams to develop long-term strategic plans and scalable solutions.
- Analyze infrastructure technology trends and work with IT leadership to develop infrastructure strategy, solutions, architecture, and delivery processes designed for stability, agility, and cost effectiveness.
- Oversee and execute technology initiatives to design, build, and maintain enterprise infrastructure and its associated project portfolio.
- Manage and evolve 24x7 data center infrastructure, mobility and remote access services, wireless networks, enterprise-scale messaging environments, Active Directory multi-forest integration, dual-carrier global WAN, software-defined internetworking, and end-user computing solutions.
- Recommend and implement operational and infrastructure changes and improvements to tools and processes.
- Manage documentation, internal training, support transition, and ongoing improvement for enterprise systems.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
