IT Critical Infrastructure Analyst

Duke Energy Corporation•Charlotte, NC

3d•Hybrid

About The Position

Provide enterprise-level support for IT infrastructure technologies used by critical business operations applications, including SCADA systems and Control Center operations, under regulatory compliance requirements such as NERC CIP and TSA and applicable cybersecurity standards. Supported technologies include automation platforms, workstations, physical and virtual servers, storage, remote access functionality, and business- and operations-critical software. Integrate software to enable use, support, monitoring, cybersecurity, and regulatory compliance of hardware and software technologies. Develop and maintain routine work procedures and standard installation and upgrade methodologies. Work may include evaluation, acquisition, installation, integration testing, component upgrades, and performance monitoring. The role plans, designs, installs, and supports critical computer systems in a highly regulated and secure environment. It facilitates technical and business planning for upgrades with relevant business functions and control centers, provides technical guidance to IT staff, helps develop functional standards, and supports systems that meet functional and compliance needs for critical control center operations. The position also integrates and coordinates hardware and software configurations and upgrades to maintain operational reliability, performance, and regulatory compliance. The work location is highly mobile, involving various facilities or field locations, with occasional onsite meetings after the onboarding period. The employee must live within a reasonable commute—no more than 50 miles one way—from the posted reporting location. The position is classified as Field Mobility and includes office work and prolonged sitting. Travel is 15–25%.

Requirements

Associate degree in Information Technology, Computer Science, or another related field, or one year of related work experience.
Alternatively, a high school diploma or GED and two years of related work experience may be substituted for the associate degree and one year of related experience.
Ability to work effectively in a technically complex critical infrastructure environment.
Strong oral and written communication skills.
Strong interpersonal skills, including listening, conflict management, approachability, and collaboration.
Ability to work independently.
Ability to build working relationships across technical, business, and compliance teams.
Ability to prioritize work activities effectively.
IT and OT hardware, operating system, and software maintenance and support knowledge or capability.
Knowledge of CIOPS network architecture and security, and NERC CIP and TSA requirements and implementation.
Must possess all basic/required qualifications to be considered.
Must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Must live within 50 miles one way of the posted reporting location.

Nice To Haves

CompTIA A+ and/or CompTIA Network+ certification.
Strong understanding of regulatory compliance requirements, including NERC CIP and TSA.
Two to three years of practical experience with Windows/Linux operating systems and general computer asset usage and support.

Responsibilities

Plan, design, install, and/or support critical computer systems in a highly regulated and secure environment.
Facilitate technical and business planning for upgrades in coordination with key business functions and control centers.
Provide technical guidance on critical infrastructure support software and hardware to IT staff.
Develop or assist in developing functional standards for critical infrastructure software and hardware.
Assist in designing and implementing systems that meet functional and compliance requirements for critical control center operations.
Integrate critical infrastructure software and hardware configurations to maximize operational reliability and performance and maintain regulatory compliance.
Coordinate critical infrastructure hardware and software upgrades with control centers, business support teams, other IT areas, and other business units.
Prepare activity and progress reports on individual and project activity.
Keep current with hardware, software, and compliance developments; evaluate alternatives and recommend technologies, software, or upgrades that enhance operational reliability and process efficiency.
Develop and maintain routine work procedures and standard installation and upgrade methodologies.
Support evaluation, acquisition, installation, integration testing, component upgrades, and performance monitoring.