IT Critical Infrastructure Analyst

Duke Energy•Charlotte, NC

2d•Hybrid

About The Position

Provide enterprise-level support for IT infrastructure technologies used in critical business operations applications, including SCADA systems and control center operations, subject to regulatory compliance requirements such as NERC CIP and TSA and specific cybersecurity standards. Supported technologies include automation platforms, workstations, physical and virtual servers, storage, remote access functionality, and operations- and business-critical software. Integrate software to support the use, monitoring, cybersecurity, and regulatory compliance of hardware and software technologies. Develop and maintain routine work procedures and standard installation and upgrade methodologies. Work may include evaluating, acquiring, installing, integration testing, and upgrading components, as well as monitoring performance. The role plans, designs, installs, and/or supports critical computer systems in a highly regulated and secure environment. It coordinates technical and business planning for upgrades with key business functions and control centers, provides technical guidance to IT staff, and helps develop functional standards and systems that meet operational and compliance requirements. It also coordinates hardware and software upgrades, reports on work and project progress, and evaluates new technologies and approaches that can improve reliability and efficiency. The position is classified as highly mobile, with work at various facilities or field locations and occasional onsite meetings after onboarding. The employee must live within a reasonable commute—no more than 50 miles one way—from the posted reporting location. Travel is 15–25%.

Requirements

Associate degree in Information Technology, Computer Science, or another related degree, plus 1 year of related work experience; alternatively, a high school diploma/GED and 2 years of related work experience.
Ability to work lawfully in the United States without employment-based immigration sponsorship, now or in the future.
Ability to work at various facilities or field locations and live within 50 miles one way of the posted reporting location.
Strong oral and written communication skills.
Strong interpersonal skills, including listening, conflict management, approachability, and collaboration.
Ability to work effectively in a technically complex critical infrastructure environment.
Ability to work independently.
Ability to build working relationships across technical, business, and compliance teams.
Ability to prioritize work activities effectively.

Nice To Haves

CompTIA A+ and/or CompTIA Network+ certification.
Strong understanding of regulatory compliance requirements, including NERC CIP and TSA.
Two to three years of practical experience with Windows/Linux operating systems and general computer asset use and support.

Responsibilities

Plan, design, install, and/or support critical computer systems in a highly regulated and secure environment.
Coordinate technical and business planning for upgrades with key business functions and control centers.
Provide technical guidance about critical infrastructure support software and hardware to IT staff.
Develop or assist in developing functional standards for critical infrastructure software and hardware.
Assist in designing and implementing systems that meet functional and compliance requirements for critical control center operations.
Integrate critical infrastructure software and hardware configurations to maximize operational reliability and performance and maintain regulatory compliance.
Coordinate critical infrastructure hardware and software upgrades with control centers, business support teams, IT groups, and other business units.
Prepare activity and progress reports regarding individual and project work.
Monitor developments in hardware, software, and compliance; evaluate alternatives; and recommend technologies or upgrades to improve operational reliability and process efficiency.
Integrate software and support technologies for use, monitoring, cybersecurity, and regulatory compliance.
Develop and maintain routine work procedures and standard installation and upgrade methodologies.
Evaluate, acquire, install, integration-test, upgrade, and monitor the performance of infrastructure components as needed.