Sr IT Analyst

Arlington County VA•Arlington, VA

2d•Hybrid

About The Position

The Department of Technology Services Customer Experience Division is hiring an experienced Sr. IT Analyst for its IT Asset Management team. The position supports internal customers by delivering hardware and software asset services, prioritizing customer and County business needs, and providing thoughtful, people-centered support. It also analyzes enterprise information technology needs, recommends solutions to business needs, and supports continuous improvement of business operations. The role manages software licensing and technology procurement, oversees purchase orders, and serves as an escalation point for asset, licensing, procurement, and operational support issues. It also provides operational leadership, coordinates across technical teams, vendors, procurement staff, and customer departments, and manages technology projects and operational initiatives. This is a 40-hour-per-week hybrid position, generally Monday through Friday, 8:00 a.m. to 5:00 p.m., with some scheduling flexibility. Remote work is available with prior supervisor approval and subject to operational requirements and County telework policies.

Requirements

Bachelor's degree in Computer Science, Information Systems Management, Mathematics, or a related field; additional qualifying experience may substitute year for year for the education requirement.
Considerable experience supporting technology operations, asset management, software licensing, procurement, or related business functions.
Experience managing and implementing information systems, programming, systems analysis, process re-engineering, project management, and/or web development.
A complete application with work-history responsibilities and responses to the supplemental questionnaire is required; a resume does not replace a completed application.
A pre-employment criminal records background check will be conducted and may include criminal records, driving records, education, professional licensure, and credit history.

Nice To Haves

Demonstrated experience coordinating activities across multiple stakeholders and departments.
Experience working with technology vendors, contracts, and purchasing processes.
Experience developing requests for proposals (RFPs) and statements of work (SOWs).
Project Management Professional (PMP) certification.

Responsibilities

Manage enterprise software licensing programs, including renewals, vendor coordination, compliance tracking, and license utilization reviews.
Coordinate hardware and software procurement, including planning, ordering, tracking, and delivery of technology assets.
Oversee purchase order processes for individual and large-scale technology acquisitions.
Serve as the primary escalation point for technology asset, software licensing, procurement, and operational support issues.
Assist with operational leadership, workload prioritization, issue management, and process improvements.
Serve as a liaison among technical teams, vendors, procurement staff, and customer departments.
Identify and implement opportunities to leverage existing technology solutions and improve operational efficiency.
Coordinate and manage technology projects and operational initiatives, establishing timelines, monitoring progress, addressing risks, and achieving project objectives with technical teams, vendors, and business partners.
Document business needs and translate them into functional and technical requirements.
Serve as project manager for asset deployments, distribution, retrieval, and retirement, or lead a significant component of larger IT projects.
Provide systems analysis, technical support, and training on systems relevant to assigned work.