Sr IT Support Analyst

CIRCOR Aerospace & Defence•Tampa, FL

2d•Onsite

About The Position

The Senior IT Support Analyst reports to the VP of IT and provides technical support to end users at the local manufacturing facility. The role also participates in corporate IT asset management and handles deployment, installation, repair, and configuration of software and equipment for laptops, desktops, and mobile devices. The analyst supports business applications and operations by troubleshooting incidents and usage issues, resolving configuration and data issues, providing targeted end-user training, performing system administration, and supporting backup and disaster-recovery procedures. The position develops minor-to-medium modifications, follows governance and compliance requirements, documents controls and procedures, and participates in technology initiatives such as upgrades, migrations, and transformations. The role serves as an IT interface for business groups, coordinates with third-party solution providers, monitors applications and processes to prevent recurring problems, and contributes to organizational security practices. It may require 24/7 on-call support and participation in after-hours IT or business activities, including upgrades, patches, and consolidations.

Requirements

Knowledge of basic accounting principles and business transactions, such as inventory, work in progress (WIP), finished goods, receiving, and shipping.
Knowledge and experience with basic networking, access management, and related tools.
Strong interpersonal and communication skills, particularly in customer interactions with key stakeholders.
Broad understanding of IT and business skills.
Demonstrated application of security procedures and their audit results.
Flexibility in work scope and daily activities to help the site and company meet production and financial goals.
Bachelor of Science degree in Computer Science or a related technical or management field, or equivalent relevant experience.
At least 3 years of problem management, configuration management, administration, and maintenance experience in a production manufacturing assembly environment.
U.S. citizenship.

Nice To Haves

Knowledge of the ITIL framework.

Responsibilities

Advise on application capabilities and limitations in relation to business needs, considering process complexity, technical feasibility, costs, and benefits.
Troubleshoot operational incidents and usage issues, and resolve configuration issues, data issues, and addressable defects.
Provide enhanced support, including targeted end-user training for specific job functions.
Perform system administration and develop or assist with backup and disaster-recovery methods and procedures.
Develop or program minor-to-medium level modifications following industry best practices.
Follow governance and compliance policies, perform control reviews, and produce technical-system evidence.
Update runbooks, procedure documentation, control activities, and procedures as needed.
Act as the IT interface to business groups and conduct monthly IT reviews with them.
Document, present, and perform approved change controls.
Participate in technology initiatives, including upgrades, migrations, and transformation activities.
Support planned or ad-hoc business activities such as physical inventory, cost adjustments, user access, monthly close, and business questions.
Proactively monitor and alert on application and process problems; log problems, initiate and implement resolutions, minimize impact, eliminate recurring incidents, and prevent future incidents.
Provide 24/7 on-call support as required and, when needed, monitor after-hours processes or participate in after-hours IT or business activities.
Ensure security is appropriately addressed within the role's area and contribute to a security-minded culture.
Manage third-party solutions and coordinate incidents, upgrades, and vendor management.
Become knowledgeable about business operations.
Provide end-user technical support and participate in corporate IT asset management.
Deploy, install, repair, and configure software and equipment for laptops, desktops, and mobile devices at the local manufacturing facility.