Sr IT Support Analyst

Circor Careers•Tampa, FL

2d•Onsite

About The Position

The Senior IT Support Analyst reports to the VP of IT and provides technical support to end users at the local manufacturing facility. The role also participates in managing corporate IT assets and handles deployment, installation, repair, and configuration of software and equipment for laptops, desktops, and mobile devices. The analyst supports business applications and operations by troubleshooting incidents, performing system administration, providing end-user training, supporting technology initiatives, coordinating third-party solutions, and maintaining documentation and controls. The position also contributes to security practices, disaster recovery preparedness, and continuous reduction of recurring incidents. 24/7 on-call support may be required, along with occasional after-hours monitoring or participation in IT or business activities.

Requirements

Knowledge of basic accounting principles and business transactions, such as inventory, work in process (WIP), finished goods, receiving, and shipping.
Knowledge and experience with basic networking, access management, and related tools.
Strong interpersonal and communication skills, particularly when interacting with key stakeholders and providing customer support.
Broad understanding of IT and business skills.
Demonstrated application of security procedures and understanding of their audit results.
Flexibility in approach to work scope and daily activities to help the site and company meet production and financial goals.
Bachelor of Science degree in Computer Science or a related technical or management field, or equivalent relevant experience.
At least 3 years of experience in problem management, configuration management, administration, and maintenance in a production manufacturing assembly environment.
U.S. citizenship.

Nice To Haves

Knowledge of the ITIL framework.

Responsibilities

Advise on application capabilities and limitations in relation to business needs, balancing process complexity, technical feasibility, costs, and benefits.
Troubleshoot operational incidents and usage issues; resolve configuration and data issues and addressable defects.
Provide enhanced end-user support, including targeted training for specific job functions.
Perform system administration functions and develop or assist with backup and disaster recovery methods and procedures.
Develop or program minor- to medium-level modifications following industry best practices.
Follow governance and compliance policies, conduct technical control reviews, and produce evidence for technical systems.
Update runbooks, procedure documentation, control activities, and procedures as needed.
Serve as the IT interface to business groups and conduct monthly IT reviews with them.
Document, present, and perform approved change controls.
Participate in technology initiatives, including upgrades, migrations, and transformation activities.
Support ad hoc or planned business activities, including physical inventory, cost adjustments, user access, monthly close, and business questions.
Proactively monitor and alert on application and process problems; work to eliminate recurring incidents, minimize impact, log problems, initiate and implement remedies, and prevent future incidents.
Provide 24/7 on-call support as required and, when needed, temporarily monitor after-hours processes or participate in off-hours IT or business activities such as upgrades, patches, and consolidations.
Ensure security is appropriately addressed within the area of responsibility and contribute to a security-minded organizational culture.
Manage third-party solutions and coordinate incidents, upgrades, and vendor management.
Become knowledgeable about business operations.