Sr. Implementation Manager - ECP, Grants

Euna Solutions

7d • Remote

About The Position

The Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done - for both our clients and our team. This role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross-functional relationships, and help clients connect their grants management goals to the capabilities of Euna Grants. You bring an understanding of the public sector grants landscape - ideally from direct experience - and you know how to translate that knowledge into practical, high-quality implementation work. As a Senior-level candidate you bring extensive implementation experience, deep grants knowledge, and a history of leading complex, multi-stakeholder engagements. You can operate independently across a portfolio, take on a leadership role within the team, and you have already started embedding AI into how you work.

Requirements

• BA/BS degree or equivalent work experience.
• 8+ years of Customer Success, implementation, or account management experience (Senior Implementation Manager).
• Working knowledge of grants management — including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred.
• Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms required.
• Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency. We are not looking for a passive user — we want someone who seeks out opportunities.
• Extensive experience training or teaching clients in a virtual environment.
• Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives.
• Ability to manage multiple complex projects and competing deadlines simultaneously.
• Strong analytical and documentation skills, particularly in requirements gathering and configuration work.
• Ability to work independently while remaining a reliable, collaborative member of a broader team.
• Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.
• Strong attention to detail; organized and consistent in follow-through.

Nice To Haves

• Direct experience working in or with state, county, or municipal government in a grants capacity.
• Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).
• Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems.
• Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.
• Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.

Responsibilities

• Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.
• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.
• Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
• Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan.
• Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.
• Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation.
• Demonstrate deep knowledge of the grant lifecycle — from pre-award through close-out — and articulate the specific role Euna Grants plays at each stage.
• Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client.
• Conduct UAT, document issues, create support tickets, and monitor resolution to closure.
• Lead client trainings across a range of audiences — from end users to agency leadership — in virtual and written formats.
• Support requests for client training, troubleshooting, and project-related work as needed.
• Proactively identify and escalate project risks to Project Management.
• Ensure client feedback requests contain sufficient detail for successful execution before routing for action.
• Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities.
• Participate in cross-functional activities including requirements gathering and business process modeling.
• Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing. Senior IM: lead this function.
• Actively adopt and embed AI tools into your daily work — whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements. We want someone who is excited by this, not just willing.
• Perform other job-related duties as assigned.

Benefits

• Twice a year, you get an extra day tacked onto a long weekend. We think recharging is part of doing good work — not a reward for it. Use it however you need.
• Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.
• We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community — and we make time for it.
• Our culture team creates consistent opportunities for that, so work doesn't feel isolating.
• Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development — through budget, mentorship, and real opportunity to move when you're ready.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior