Implementation Manager - ECP, Grants

Euna Solutions • Atlanta, GA

8d • Hybrid

About The Position

The Implementation Manager guides clients through the full implementation and onboarding lifecycle for Euna Grants. The role requires grants-management knowledge, technical aptitude, and interest in using AI and emerging tools to improve work for clients and the team. As a product expert, the Implementation Manager leads discovery, configures systems, delivers training, manages cross-functional relationships, and connects clients’ grants-management goals to Euna Grants capabilities.

The role supports enterprise-scale clients, primarily state governments and state agencies managing complex grant programs across agencies and funding streams. Implementations cover the full lifecycle, from discovery and configuration through training and go-live, with coordination across Product and technical teams to support sustainable adoption and measurable outcomes. Senior-level candidates lead more complex engagements and take on greater internal ownership.

This is a hybrid position with three days per week in the Atlanta, Georgia office (Tuesday, Wednesday, and Thursday).

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 5 years of Customer Success, implementation, or account management experience.
• Working knowledge of grants management, including grant types, funding compliance requirements, and reporting obligations.
• Demonstrated technical acumen, including comfort configuring software, understanding data relationships, and navigating system architecture concepts.
• Experience with SaaS platforms.
• Enthusiasm for AI tools and a track record of incorporating technology into daily workflows to improve output quality or efficiency.
• Extensive experience training or teaching clients in a virtual environment.
• Strong written, verbal, and visual communication skills, with the ability to adapt to audiences from end users to agency executives.
• Ability to manage multiple complex projects and competing deadlines simultaneously.
• Strong analytical and documentation skills, particularly in requirements gathering and configuration work.
• Ability to work independently while contributing reliably and collaboratively to a broader team.
• Comfort in a fast-paced, evolving environment, with adaptability and professional resilience.
• Strong attention to detail, organization, and consistent follow-through.

Nice To Haves

• Public sector experience.
• Direct experience working in or with state, county, or municipal government in a grants capacity.
• Familiarity with federal grant programs such as CDBG, ARPA, HUD, or EPA.
• Experience with grants management systems, financial management platforms, or public sector ERP systems.
• Professional experience applying AI productivity tools such as Copilot, Claude, or ChatGPT.
• Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.

Responsibilities

• Lead client discovery sessions to understand current business processes, grant program structures, stakeholder roles, and system requirements.
• Facilitate working sessions with agency staff, program managers, and technical contacts to identify configuration requirements and gaps.
• Create and maintain discovery documentation, requirements matrices, and process maps.
• Translate discovery findings into an agreed implementation scope and configuration plan.
• Deliver implementations in alignment with Euna’s Implementation Methodology, adapting the approach to client complexity and maturity.
• Configure client instances of Euna Grants based on documented business requirements and maintain configuration documentation.
• Explain the grant lifecycle from pre-award through close-out and how Euna Grants supports each stage.
• Conduct user acceptance testing, document issues, create support tickets, and monitor resolution through closure.
• Lead client training for audiences ranging from end users to agency leadership, using virtual and written formats.
• Support client training requests, troubleshooting, and project-related work as needed.
• Identify and escalate project risks to Project Management.
• Ensure client feedback requests include sufficient detail before routing them for action.
• Document functionality gaps and partner with Product and Development on enhancement opportunities.
• Participate in cross-functional requirements gathering and business process modeling.
• Contribute to onboarding new hires and team knowledge-sharing; Senior Implementation Managers lead this function.
• Adopt and embed AI tools in daily work, such as documentation, configuration analysis, client meeting preparation, and workflow improvement.
• Perform other job-related duties as assigned.

Benefits

• Two additional days off per year through Eunafier Days, each added to a long weekend.
• Up to eight hours per year for philanthropy and community causes.
• Professional development investment through budget, mentorship, and opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level