Implementation Manager - Grants (Remote)

Euna Solutions • Nevada, NE

2d • Remote

About The Position

Euna Solutions is seeking an independently motivated Implementation Manager to join its Implementation Team. The manager serves as the primary contact for new customers and oversees their onboarding from end to end, including gathering requirements, configuring SaaS products, performing basic project management, and supporting a smooth transition from sales to adoption. The role collaborates with sales, product management, customer success, and technical support to deliver a high-quality client experience and drive customer satisfaction.

The position involves leading client kickoff meetings; understanding business processes and requirements; advising on implementation and configuration best practices; keeping work within scope; planning reliable communications; evaluating risks and opportunities; and assisting customers with change management. The manager configures system settings, workflows, and integrations, favoring out-of-the-box functionality over customizations. Depending on the product, the work may also include preparing data in Excel and performing initial data loads, writing simple scripts, and creating ad hoc customer reports.

The manager helps develop and deliver client training, maintains implementation documentation and user resources, and works with internal teams to resolve implementation issues. Complex issues are escalated to the appropriate departments, with timely client updates. The role also contributes to improving implementation processes and methodologies. This position is remote in the USA, and the incumbent is expected to work Pacific Time hours.

Requirements

• Bachelor's degree in a relevant field such as Business, Computer Science, or Information Systems, or equivalent practical experience.
• At least 3 years of experience in a client-facing implementation role; SaaS industry experience is preferred.
• Strong understanding of software implementation processes, methodologies, and best practices.
• Excellent communication and interpersonal skills, including the ability to build rapport and collaborate effectively with clients and internal teams.
• Ability to lead in a workshop environment.
• Technical aptitude and ability to learn and navigate new software applications quickly.
• Ability to identify and address implementation challenges effectively.
• Strong problem-solving and analytical skills.

Nice To Haves

• High comfort level with Excel.
• Ability to design and document reports generated from relational databases; SSRS or Power BI reporting experience is a significant plus.
• Experience implementing CRM, ERP, or other enterprise software, particularly GovTech.
• Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar project-tracking and time-management software.

Responsibilities

• Serve as the primary point of contact for clients during onboarding and oversee the onboarding process from end to end.
• Conduct kickoff meetings, gather information about client business processes and requirements, and advise on implementation and configuration best practices.
• Perform basic project management, including maintaining implementation scope, planning communications, evaluating risks and opportunities, and advising customers on change management.
• Configure system settings, workflows, and integrations to meet client requirements while favoring out-of-the-box functionality where possible.
• Depending on the product, prepare data and perform initial data loads in Excel, write simple scripts, and create ad hoc reports for customers.
• Coordinate with sales, product management, customer success, and technical support to support the transition from sales to adoption and deliver a coherent client experience.
• Work with project teams to develop and deliver client training on SaaS product features and functionality.
• Create and maintain implementation documentation, user guides, and knowledge base articles to support onboarding and product adoption.
• Identify implementation challenges, troubleshoot and resolve issues with internal teams, escalate complex problems, and provide timely client updates.
• Contribute to improving implementation processes and methodologies.

Benefits

• Two additional Eunafier Days per year, each added to a long weekend.
• Up to eight hours per year for philanthropy and community causes.
• Development support through budget, mentorship, and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level