Implementation Release Manager (Remote)

First American•Santa Ana, CA

3d•$85,000 - $113,300•Remote

About The Position

The Implementation Release Manager coordinates business and operational readiness for new product and process releases that affect end users. The role partners with Implementation, Product, Process, Business Validation, Learning & Development, Product Marketing, and other stakeholders to ensure releases are tested, communicated, documented, and supported. It serves as a central coordination point for release readiness, identifying risks and dependencies and providing visibility into upcoming changes and their user impacts. Product and Engineering own technical deployment; this role prepares the business and Implementation teams to support successful release adoption.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Typically 4+ years of related experience.
Experience in implementation, program or project management, business operations, operational readiness, deployment, or a related field.
Experience coordinating initiatives across technical, operational, and business teams.
Knowledge of release management, operational readiness, change adoption, and implementation practices.
Strong organizational and project coordination skills, including managing multiple priorities, stakeholders, and dependencies.
Ability to identify risks and gaps, evaluate impacts, and facilitate resolution and escalation.
Ability to translate product and technical changes into clear business, operational, and end-user impacts.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills, including synthesizing and communicating complex information.
Ability to facilitate cross-functional alignment and influence stakeholders without direct authority.
Ability to build effective working relationships across technical and business functions.
Ability to work effectively in a fast-paced environment with changing priorities.
Proficiency with collaboration, project management, and workflow management tools.

Nice To Haves

Experience supporting product, process, technology, or other organizational change and release activities.

Responsibilities

Coordinate business and operational readiness activities for upcoming product and process releases, including timing, audience, impact, and dependencies.
Maintain centralized visibility into the release pipeline and readiness of upcoming changes.
Coordinate release requirements and handoffs with Product, Process, Business Validation, Learning & Development, Product Marketing, Implementation, and other stakeholders.
Track readiness across testing, training, communications, documentation, and implementation support.
Identify and escalate gaps, risks, and dependencies that may affect readiness or the end-user experience.
Provide visibility into business, operational, and user readiness to support release go/no-go decisions.
Assess how product and process changes may affect existing workflows and communicate relevant impacts to Implementation teams and stakeholders.
Ensure Implementation teams have advance visibility and information to support users through releases.
Support consistent release governance and adherence to established readiness requirements.
Monitor release outcomes and user feedback and recommend improvements to release processes, coordination, and cross-functional handoffs.