Implementation Project Manager (REMOTE)

EnableComp • Franklin, TN

4d • Remote

About The Position

The Implementation Project Manager (IPM) oversees and drives the integration of clients into EnableComp’s product suite. The role manages activities for new client implementations and internal initiatives, planning, executing, and coordinating client onboarding into EnableComp’s service suite. The IPM is responsible for project timelines and deliverables, setting client expectations, communicating regularly, and escalating critical issues.

The position provides overall support for implementation of core service offerings, data integration, and requirements gathering. It works directly with clients and internal team members to coordinate implementation tasks, identify solutions to client requirements, manage changes and expectations, and maintain project status using online project management tools. The IPM establishes timelines, manages critical-path items and deadlines, and provides reporting and forecasting to management and Operations stakeholders. The role is remote and involves 0–10% travel in a general office environment.

Requirements

• Bachelor’s degree required; equivalent combinations of education and experience will be considered.
• At least 4 years of experience in implementation and/or technical project management in a healthcare setting.
• Extensive familiarity with payer- or provider-based healthcare data sets.
• Experience with project management tools.
• Technical proficiency with project portfolio management tools, support ticketing software, Apple technology, and cloud-based document-sharing systems.
• Knowledge of extended medical terminology.
• Strong computer proficiency, including basic office applications such as MS Word, Excel, and Outlook.
• Regular and predictable attendance.
• Ability to work with different levels of clinical personnel, including providers.
• Ability to work in a fast-paced and changing work environment.
• Collaborative, customer-focused approach and ability to create visible value.
• Team-oriented approach, ability to perform varied duties, and organizational skills for planning and executing tasks and projects.
• Extensive project coordination experience.
• Process-oriented approach and ability to drive projects to successful completion.
• Demonstrated conflict-management and problem-solving skills.
• Ability to work independently and as a team member.
• Excellent communication and client-facing skills.
• Excellent organizational skills.
• Technical aptitude.

Nice To Haves

• Advanced degree preferred.
• Prior experience in a physician office setting, including knowledge of physician office workflow and processes.

Responsibilities

• Support implementation of core service offerings, data integration, and requirements gathering.
• Work directly with clients to review project status and action items and resolve issues.
• Consult with clients and identify solutions for their specific requirements.
• Communicate and manage implementation-related tasks with internal team members.
• Manage change and client expectations.
• Maintain real-time project status using online project management tools.
• Establish and manage timelines, and address critical-path items and deadlines.
• Provide weekly and monthly reporting and forecasting to management and key Operations stakeholders.
• Perform other duties as required.

Benefits

• The company describes a commitment to professional growth and development, providing employees with tools, resources, and support to thrive and grow their careers.
• The company describes its culture as supportive of work-life balance and flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level