Implementation Manager (Remote)

Inspira Financial • Oak Brook, IL

12h • Remote

About The Position

The Implementation Manager reports to the Sr. Manager, Client Management in the CDB Client Services Department. The role provides focused service from pre-sale consultation through initial post-sale client administration, fostering long-term partnerships with clients and the consulting community. The Implementation Manager directs all aspects of benefit plan installation for new and existing clients using Inspira’s products and services, and develops and executes implementation strategies aligned with client expectations. The role creates, manages, and tracks detailed project plans and issue logs that specify required actions, responsible parties, and target dates for service and project delivery.

Requirements

• 3–5 years of experience in project management.
• Bachelor’s degree in Business, Communications, Finance, or a related field.
• Excellent analytical skills and a proactive nature.
• Strong organizational skills and drive to meet deadlines.
• Accuracy and efficiency.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Ability to prioritize and multitask.
• Strong collaboration skills.
• Ability and drive to learn and apply new concepts quickly.
• Infrequent travel of less than 10%.
• Ability to provide personal transportation from time to time.
• Ability to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Experience with Salesforce CRM.

Responsibilities

• Serve as the single point of contact for benefit plan implementation and mediate and coordinate resolution of project deliverables and implementation-related issues.
• Ensure implementation strategy is administered in accordance with performance guarantee arrangements.
• Partner with sales and service staff, consultants, plan sponsors, and internal business units to identify and address critical implementation issues and meet or exceed client expectations.
• Evaluate the impact of client-requested exceptions and develop reasonable alternatives that meet client needs while minimizing impacts on systems and operations.
• Identify, communicate, and track cost-sensitive items outside the standard process.
• Collaborate on reviewing and analyzing complex account and benefit structures and developing recommendations based on client objectives and Inspira’s systems, administration, and reporting requirements.
• Participate in client finalist meetings and represent the capabilities of the organization’s implementation services process.
• Identify opportunities for cross-selling and account rounding of additional Inspira products and services during implementation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level