Implementation Manager - ECP, Grants

Euna Solutions • Dunwoody, GA

9d • Hybrid

About The Position

The Implementation Manager guides clients through the full implementation and onboarding lifecycle for Euna Grants. The role combines grants knowledge, technical capability, and interest in using AI and emerging tools to improve work for clients and the team. As a product expert, the Implementation Manager leads discovery, configures systems, delivers training, manages cross-functional relationships, and helps clients connect grants-management goals to Euna Grants’ capabilities.

The role calls for extensive implementation experience, deep grants knowledge, and a record of leading complex, multi-stakeholder engagements. The Implementation Manager works independently across a portfolio and contributes leadership and knowledge-sharing within the team. Senior-level candidates lead more complex engagements and assume greater internal ownership.

The position is hybrid, with three days per week in the Atlanta, Georgia office, on Tuesday, Wednesday, and Thursday. The remaining work arrangements depend on the role and manager. The organization encourages responsible use of AI tools to augment employees’ expertise and support creativity, efficiency, and decision-making.

Requirements

• BA/BS degree or equivalent work experience.
• At least 5 years of Customer Success, implementation, or account management experience.
• Working knowledge of grants management, including grant types, funding compliance requirements, and reporting obligations.
• Technical acumen, including comfort configuring software, understanding data relationships, and navigating system architecture concepts.
• Experience with SaaS platforms.
• Enthusiasm for AI tools and a track record of incorporating technology into daily workflows to improve output quality or efficiency.
• Extensive experience training or teaching clients in a virtual environment.
• Strong written, verbal, and visual communication skills, adaptable to audiences from end users to agency executives.
• Ability to manage multiple complex projects and competing deadlines simultaneously.
• Strong analytical and documentation skills, particularly in requirements gathering and configuration work.
• Ability to work independently and collaboratively as part of a broader team.
• Comfort with a fast-paced, evolving environment and the ability to adapt with professional resilience.
• Strong attention to detail, organization, and consistent follow-through.

Nice To Haves

• Direct experience working in or with state, county, or municipal government in a grants capacity.
• Familiarity with federal grant programs such as CDBG, ARPA, HUD, EPA, or similar.
• Experience with grants management systems, financial management platforms, or public sector ERP systems.
• Professional exposure to AI productivity tools such as Copilot, Claude, or ChatGPT, with demonstrated application.
• Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.
• Public sector experience.

Responsibilities

• Lead client discovery sessions to understand business processes, grant program structures, stakeholder roles, and system requirements.
• Facilitate working sessions with agency staff, program managers, and technical contacts to identify configuration requirements and gaps.
• Produce and maintain discovery documentation, requirements matrices, and process maps.
• Translate discovery findings into an agreed implementation scope and configuration plan.
• Deliver implementations in accordance with Euna’s Implementation Methodology, adapting the approach to client complexity and maturity.
• Configure Euna Grants client instances according to documented business requirements and maintain configuration documentation.
• Apply knowledge of the grant lifecycle from pre-award through close-out and explain Euna Grants’ role at each stage.
• Explain Euna Grants functionality and its value to each client.
• Conduct user acceptance testing, document issues, create support tickets, and monitor resolutions through closure.
• Lead virtual and written client training for audiences ranging from end users to agency leadership.
• Support client training requests, troubleshooting, and project-related work as needed.
• Identify and escalate project risks to Project Management.
• Ensure client feedback requests have sufficient detail before routing them for action.
• Identify and document system functionality gaps and partner with Product and Development on enhancement opportunities.
• Participate in cross-functional requirements gathering and business process modeling.
• Contribute to onboarding new hires and team knowledge-sharing; senior-level Implementation Managers lead this function.
• Adopt and incorporate AI tools into daily work, including documentation, configuration analysis, client meeting preparation, and workflow improvement.
• Perform other job-related duties as assigned.

Benefits

• Two additional days off per year through Eunafier Days, each attached to a long weekend.
• Up to eight hours of annual paid time for philanthropy and community causes.
• Professional development investment through budget, mentorship, and opportunities for career growth.
• Community engagement opportunities through the Engagement Committee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level