Sr. Implementation Engineer

Q2 Software•Austin, TX

10d•Hybrid

About The Position

Q2 is seeking a Sr. Implementation Engineer to implement Q2’s eBanking solutions in alignment with customer business requirements. The role involves working with a highly customizable product across multiple platforms, configured or engineered differently for each customer. The successful candidate will be detail-oriented, process-driven, energetic, and able to work independently and collaboratively. The position interfaces directly with clients to manage questions and issues during projects. Work is performed from Q2’s Implementations Solution Center in Austin, and travel is not required.

Requirements

Typically requires a bachelor’s degree in a related field and 8+ years of experience.
Strong MS SQL skills, including understanding database design and TSQL query language as they relate to enterprise software configuration, installation, and debugging.
Operating system, hardware configuration, and network troubleshooting skills; packet analysis is valued.
Configuration and deployment experience with Web Services.
Experience with Python and other scripting languages.
Strong troubleshooting, diagnostic, and analytical skills.
Attention to detail, exceptional follow-through, and the ability to prioritize, stay organized, and multitask in a fast-paced environment.
A relentlessly positive disposition.
Excellent people and teamwork skills, with ownership of activities and a focus on successful completion.
Ability to train individuals one-on-one and in a classroom environment.
Ability to remain calm, diplomatic, and cooperative under stressful conditions.
Strong written and oral communication skills, including the ability to explain technical concepts to non-technical individuals.
Fluent written and oral communication in English.
Must be authorized to work for any employer in the U.S.; Q2 is unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Some knowledge of HTML.
Data migration experience.
VMware experience.
Familiarity with iOS and Android mobile application platforms.
Financial services and enterprise software experience.

Responsibilities

Partner with clients and internal teams to understand business requirements and direct configuration duties.
Develop and perform team quality-assurance checkpoints to ensure quality and timely delivery.
Own the team’s business results by developing and leading training and execution plans.
Monitor and influence key metrics and efficiencies.
Solve routine to complex issues.
Establish strong working and strategic relationships to socialize initiatives and gain cross-functional buy-in.
Provide Level 2 and Level 3 support to other team members.
Create and implement tools that increase quality, security, and productivity.
Track status and provide updates on the overall implementation process.
Ensure adherence to security, availability, confidentiality, and privacy policies and controls.
Work closely with Development and other teams to support client satisfaction and on-time delivery.