Sr Home Lending Strategy Manager

LendingClub•New York City, NY

1d•Hybrid

About The Position

Happen Bank is expanding its home lending capabilities and partnerships, focusing on delivering home equity and mortgage solutions through digital and embedded experiences. This hands-on leadership role owns and grows the embedded home equity and mortgage business, manages key external partnerships, and improves the end-to-end member experience. It sits within the Consumer business at the intersection of product, partnerships, marketing, operations, legal and compliance, and analytics. The role acts as the general manager for the embedded home lending journey, from initial engagement through funding and beyond, and partners with leaders across Lending and Product to drive performance, scale, and member value. The position is based at an eligible Happen Bank office in San Francisco, New York, or Lehi. Happen Bank uses a hybrid work model, with teams in the office Tuesdays, Wednesdays, and Thursdays; in-person attendance is essential, and remote placement is not considered. The role primarily works Pacific Time hours, with flexibility across time zones as needed, and requires travel to Happen Bank offices or other locations as needed. Relocation may be offered based on actual job level. The target base salary range is $156,000–$180,000. The role may also be eligible for long-term equity awards and an annual bonus. Happen Bank offers medical, dental, and vision plans, a 401(k) match, health and wellness programs, flexible time-off policies for salaried employees, and up to 16 weeks of paid parental leave.

Requirements

At least 6 years of experience in financial services, including at least 5 years in mortgage, HELOC, home equity, or related home lending.
Experience working with embedded finance, partner-led, or white-label lending models.
Strong program and project management skills, with a record of driving complex, cross-functional initiatives.
Familiarity with mortgage and HELOC regulatory frameworks and comfort partnering closely with Legal and Compliance.
Experience defining, tracking, and evolving KPIs and operating metrics.
Ability to lead without authority across Product, Technology, Operations, and external partners.
Clear and effective communication skills, including the ability to translate complexity into actionable direction.
Ability to operate independently in a fast-paced, highly cross-functional environment.
Bachelor’s degree or higher, or an equivalent combination of education and work experience.

Nice To Haves

Direct experience at a mortgage or HELOC broker, correspondent lender, or fintech home lending platform.
NMLS license or experience working closely with licensed sales or operations teams.
Experience launching or scaling embedded lending partnerships.
Background building digital banking or lending journeys.

Responsibilities

Own end-to-end performance of HELOC and embedded mortgage offerings, including traffic, conversion, approval, funding, member satisfaction, and unit economics.
Map, manage, and continuously improve the member journey to reduce friction and drop-off while increasing relevance and engagement.
Translate business objectives into clear priorities and measurable outcomes.
Serve as the day-to-day owner for key mortgage and home equity partners, managing SLAs, issue escalation, roadmap alignment, and ongoing business reviews.
Collaborate with partners on joint initiatives involving offers, messaging, and funnel optimization.
Partner with Product, Marketing, and Data teams to define where and how home lending solutions appear across Happen experiences.
Design and prioritize experiments involving targeting, placement, messaging, and offer presentation.
Identify cross-sell and lifecycle opportunities tied to member behavior and financial health signals.
Define and own core HELOC and mortgage performance metrics, including lead volume, conversion, funded volume, revenue per member, and complaint trends.
Build operating dashboards and routines that turn data into insights and recommendations for senior leadership.
Partner with Legal, Compliance, Risk, Operations, and HR to support compliant mortgage distribution models, including referral and broker-based structures.
Help define scalable operating models across people, process, and technology.
Draft and refine procedures, scripts, and playbooks for internal teams as Happen expands in home lending.
Ensure controls are compliant, repeatable, auditable, and clearly owned.
Build data-driven business cases to support expansion into new products, partners, and geographies.
Provide prioritized inputs to Product and Technology roadmaps, including lead routing, CRM workflows, compensation logic, and reporting.
Partner with Performance and Lifecycle Marketing teams to drive sustained growth and adoption.
Work with Customer Service to review feedback and complaints, conduct listening sessions, and identify journey improvements.
Organize member, partner, and internal insights into a structured backlog and drive continuous improvement.