Sr. Group Sales Manager - Houston
About The Position
The Sr. Group Sales Manager owns the sales experience within the store and plays a critical role in achieving company objectives. The role builds partnerships across functions and leverages team skills to create a customer-centric sales experience while representing the brand. It drives sales by developing the clienteling skills and selling behaviors of high-performing direct reports, maintaining a visible presence on the selling floor to coach and develop the selling team, and building sustainable client relationships through exceptional service and regular outreach. The manager oversees onboarding, training, continuing education, and performance management to foster teamwork and achieve store goals. The position also focuses on building client relationships and repeat business, delivering memorable shopping experiences, maximizing appointments, promoting in-store events, and identifying opportunities to grow client engagement and spending. It uses marketing, social media, networking, referrals, clienteling tools, and other technology to acquire clients and strengthen existing relationships. The manager stays informed about new merchandise and uses technology to provide ongoing client service.
Requirements
- Four-year degree.
- Proficiency with available technology, including Word and Excel.
- Flexibility to work evenings, weekends, and holidays as business needs require.
- At least 3 years of management experience with comparable volume, or a proven track record managing a selling workforce and achieving results.
Responsibilities
- Establish deep client relationships and grow repeat business to achieve sales and event goals.
- Deliver memorable shopping experiences and plan client appointments to maximize results.
- Address clients’ fashion needs during appointments.
- Inform clients about in-store events to enhance their experience and increase engagement.
- Diagnose client spending and identify opportunities to increase engagement and wallet share.
- Acquire new clients through marketing tools, social media, referrals, and networking.
- Build a personal brand as a fashion authority through proactive marketing and outreach.
- Use social media to promote a fashion-influencer presence and broaden connections beyond the existing client base.
- Use technology and clienteling tools to strengthen relationships, acquire clients, and make targeted recommendations based on shopping history and preferences.
- Use technology to provide 24/7 service.
- Stay informed about new merchandise deliveries to maximize selling potential.
- Develop and coach the selling team, maintaining visibility on the selling floor.
- Oversee onboarding, training, ongoing education, and performance management of the selling team.
- Facilitate cross-functional partnerships and foster teamwork to achieve store goals.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
