Sr. Field Service Technician - Portland, ME

Signode•Portland, ME

9d•Onsite

About The Position

Perform duties to install and provide on-demand and scheduled service and training for general-purpose equipment, including industrial and customer-specific application machines. The role is based in the Portland, Maine area and requires daily travel by automobile, frequent overnight stays, and typical daily drive times of one to six hours. The technician diagnoses, repairs, adjusts, and tests equipment; supports customers and Signode technicians; and communicates service information to customers, management, and engineering. The role also includes documenting service activities and expenses, supporting safe work practices, identifying equipment upgrade opportunities, and coordinating with the Regional Service Manager on inventory needs.

Requirements

High school degree; a technical or similar college degree is also referenced.
Four to five years of transferable experience.
Experience working with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Self-starter able to work with minimal supervision.
Must be based in the Portland, Maine area.
Ability to travel daily by automobile, with frequent overnight stays and typical daily drive times of one to six hours.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily work in accordance with safety regulations and protocols, complete safety training on time, and report potential unsafe conditions with suggested solutions.
Document daily service activities and expenses accurately and promptly in the appropriate system.
Identify complex customer or machine problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installation, repair, upgrades, and retrofits.
Provide technical support and training to Signode technicians, and monitor and manage their scheduled service calls for accuracy and completion.
Diagnose and troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic equipment problems; perform preventive maintenance, disassemble units, and replace defective parts.
Adjust equipment and test it for proper operation.
Under supervision, coordinate pre-installation meetings with customers, review installation procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
Maintain customer relationships through professional explanations of product failures, problems, and recommended corrective actions.
Communicate essential information promptly to customers, management, engineering, and other key stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to assist with quotation proposals.
Design and conduct repair and preventive-maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on appropriate inventory sourcing levels and parts for assigned equipment.