Field Service Technician - Portland, Oregon South

Merck•Tualatin, OR

2d•Onsite

About The Position

MilliporeSigma is hiring a Field Service Technician to provide on-site technical support for water purification systems. The role covers Portland, Oregon South, extending to Northern California and east to Boise, Idaho, with backup support for neighboring territories as needed. The technician installs, repairs, maintains, and qualifies systems, working with customers to ensure equipment performs optimally. The position includes occasional overnight and expanded-territory travel for training, team meetings, and coverage. A company vehicle is provided, and expense reports are submitted every two weeks. Work outside normal business hours, including overtime, may be required to meet business needs; some clinical customers require emergency service at night, on weekends, or on holidays.

Requirements

High school diploma or GED.
At least 3 years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience; alternatively, a bachelor's degree in Mechanical Engineering, Biomedical Engineering, or another engineering field.
Ability to work outside normal business hours, including overtime, when business needs dictate, and to provide emergency service at night, on weekends, or on holidays when required.
Ability to meet the physical demands described: lift 66 pounds without assistance; move and maneuver up to 165 pounds with assistance; push and pull with force up to 60 pounds; and perform the listed movements and postures.
Ability to occasionally wear a half-mask respirator.
Corrected visual acuity of 20/40 or better in each eye and both eyes, with ability to distinguish red, green, and yellow.
Eligible to work in the United States; the role does not offer work authorization sponsorship.

Nice To Haves

Associate degree or completion of a trade school program.
Electronics background or experience.
Ability to read and understand technical documents.
Proficiency with tools and test equipment, including precision hand tools, voltage meters, basic power tools, drills, qualification test boxes, and verification meters.
Strong technical acumen and ability to troubleshoot and resolve complex equipment issues.
Excellent communication and interpersonal skills, customer-focused approach, and ability to handle difficult customers and situations.
Proactive, collaborative, and adaptable approach, with a focus on outstanding service and exceeding customer expectations.
Excellent documentation skills aligned with quality management systems.
Basic IT skills, including computer use for equipment communications and software uploads, and use of iPad and iPhone; ability to use field service software.
Ability to work independently with little to no supervision.

Responsibilities

Provide timely professional service, including preventive maintenance during its due month, installations within two weeks after a site is ready, customer-requested repairs, and system validations or qualifications as required.
Follow customer on-site rules and regulations, including housekeeping practices.
Complete work orders and related documentation accurately and in detail, and close work orders daily.
Provide customers with documentation of completed work, such as service reports, meter verification reports, and routine maintenance records.
Maintain an accurate daily schedule for internal visibility, communicate with customers in advance, and adapt to repair needs.
Communicate with customers and internal contacts in a timely, courteous, effective, and professional manner.
Notify the manager when scheduling affects customer satisfaction or prevents completion within the requested timeframe.
Maintain physical consignment inventory according to SOP, including value limits and accurate records.
Keep tools and test equipment in proper working order and calibrated.
Generate leads for hardware, consumables, accessories, and service contracts using the current CRM tool.
Assist with custom-engineered system installations with support from the Supervisor, Manager, and/or Custom Systems Team.
Travel within the territory and, when needed, to other territories for training, team meetings, and coverage or support.
Submit expense reports every two weeks.