Field Service Technician - Portland, Oregon South

The businesses of Merck KGaA, Darmstadt, Germany•Tualatin, OR

2d•$30 - $45

About The Position

MilliporeSigma is hiring a Field Service Technician to provide technical support and on-site service for water purification systems. The role covers Portland, Oregon South, extending to Northern California and east to Boise, Idaho, with backup support for neighboring territories as needed. Responsibilities include installing, repairing, maintaining, and qualifying systems, along with occasional overnight and expanded-territory travel for training, team meetings, and coverage. A company vehicle is provided. The schedule may include work outside normal business hours and overtime; clinical customers may require emergency service at night, on weekends, and on holidays. The position does not offer work authorization sponsorship; external applicants must be eligible to work in the United States.

Requirements

High school diploma or GED.
Either 3 or more years of field service experience, skilled-trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience; or a bachelor's degree in Mechanical Engineering, Biomedical Engineering, or another engineering field.
Ability to travel within the assigned and expanded territories, including occasional overnight travel.
Ability to work outside normal business hours and overtime as business needs dictate, including emergency service at night, on weekends, and on holidays.
Ability to lift 66 pounds without assistance and move or maneuver up to 165 pounds with assistance.
Ability to push and pull using force up to 60 pounds and perform the listed activities, including sitting, standing, walking, reaching, bending, twisting, kneeling, squatting, crawling, climbing, carrying, grasping, and manipulating objects.
Ability to occasionally wear a half-mask respirator.
Corrected visual acuity of 20/40 or better in each eye and both eyes, and ability to distinguish red, green, and yellow.
External applicants must be eligible to work in the United States; work authorization sponsorship is not offered.

Nice To Haves

Associate degree or completion of a trade school program.
Electronics background or experience.
Ability to read and understand technical documents.
Proficiency with tools and test equipment, including precision hand tools, voltage meters, power tools, drills, qualification test boxes, and verification meters.
Strong technical acumen and ability to troubleshoot and resolve complex equipment issues.
Excellent communication and interpersonal skills, a customer-focused approach, and ability to handle difficult customers and situations.
Proactive, collaborative, and adaptable approach, with a commitment to outstanding service and exceeding customer expectations.
Excellent documentation skills aligned with quality management systems.
Basic IT skills, including use of computers for inter-equipment communications and software uploads, iPad and iPhone use, and field service software.
Ability to work independently with little to no supervision.

Responsibilities

Provide timely, professional service, including preventative maintenance, installations, repairs, and system validations or qualifications, while following customer-site rules and maintaining good housekeeping.
Complete work orders and related documentation accurately and in detail, and close work orders daily.
Provide customers with documentation of completed work, such as service reports, meter verification reports, and routine maintenance records.
Maintain an accurate daily schedule, communicate with customers in advance, adapt to repair needs, and maintain timely, courteous, effective, and professional communications.
Notify the Manager when scheduling affects customer satisfaction or prevents work from being completed within the requested timeframe.
Maintain physical consignment inventory in accordance with standard operating procedures, including value limits and inventory accuracy.
Keep tools and test equipment in proper working order and calibration.
Generate leads for hardware, consumables, accessories, and service contracts using the current CRM tool.
Assist with custom-engineered system installations with support from the Supervisor, Manager, or Custom Systems Team.
Submit expense reports every two weeks.