Field Service Technician - Portland/Lake Oswego/Oregon City OR

CVS Health • Portland, OR

2d • Onsite

About The Position

The Field Service Technician provides technical support to CVS Health field employees and internal users of computer applications and hardware. The role supports retail technology, including point-of-sale systems, pharmacy systems, photo kiosks, and inventory management systems, and works with help desk personnel, network engineers, software developers, and other technology team members to restore service and resolve problems. The position is based in the Portland, Lake Oswego, and Oregon City, Oregon territory, which the technician must reside in and travel throughout. A company car and phone are provided. The technician must be available on call 24 hours and is expected to work at least 40 hours per week.

The technician performs routine maintenance, updates, hardware upgrades, equipment replacements, technology installations, and complex troubleshooting with minimal supervision. The role also includes maintaining service and equipment records, managing parts and supplies, and providing exceptional customer service. This is a full-time position.

Requirements

• At least 1 year of hands-on experience troubleshooting, maintaining, and repairing hardware.
• Valid driver's license with no major violations.
• Willingness to drive between CVS locations in the Portland, Lake Oswego, and Oregon City, Oregon areas and reside in the supported territory.
• Availability to work days, nights, weekends, and holidays.
• Ability to lift more than 75 pounds and occasionally work on a ladder.
• High school diploma or GED.
• Availability for 24-hour on-call coverage and interest in working a minimum of 40 hours per week.

Nice To Haves

• Technical certifications.
• Technical degree.
• Previous field service technician experience.

Responsibilities

• Provide technical support to field employees, resolving issues with point-of-sale systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform software updates, hardware upgrades, equipment replacements, and other regular maintenance tasks.
• Integrate new technology equipment into stores, including setting up POS terminals, configuring software, and ensuring connectivity.
• Diagnose complex technical issues and implement appropriate solutions.
• Maintain accurate records of service calls, equipment installations, and maintenance tasks.
• Collaborate with help desk personnel, network engineers, software developers, and other technology team members.
• Provide customer service while installing, diagnosing, and resolving retail equipment failures.
• Inventory IT parts, supplies, and equipment and place orders to maintain stock.

Benefits

• Company car.
• Company phone.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Potential eligibility for a CVS Health bonus, commission, or short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED