Field Service Technician - Portland/Lake Oswego/Oregon City OR

CVS Health • Portland, OR

3d • Onsite

About The Position

The Field Service Technician provides technical support to internal users and field employees, resolving issues with computer applications, hardware, point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems. The position supports CVS locations in the Portland, Lake Oswego, and Oregon City, Oregon areas, and requires residence within the supported territory and travel between locations. The technician is on call 24 hours and is expected to work a minimum of 40 hours per week. A company car and company phone are provided.

The technician performs maintenance and repairs, installs and configures equipment, troubleshoots complex technical issues, keeps service and maintenance records, coordinates with technology teams, and maintains parts and equipment inventory. The role requires availability for days, nights, weekends, and holidays, as well as the ability to lift more than 75 pounds and occasionally work on a ladder.

Requirements

• At least 1 year of hands-on experience troubleshooting, maintaining, and repairing hardware.
• Valid driver’s license with no major violations.
• Willingness to drive between CVS locations in the Portland, Lake Oswego, and Oregon City, Oregon areas and reside within the supported territory.
• Availability to work days, nights, weekends, and holidays, and to be on call 24 hours.
• Ability to lift more than 75 pounds and occasionally work on a ladder.
• High school diploma or GED.

Nice To Haves

• Technical certifications.
• Technical degree.
• Previous field service technician experience.

Responsibilities

• Deliver technical support to field employees for issues involving POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform regular maintenance, including software updates, hardware upgrades, and equipment replacements.
• Integrate new technology equipment into stores, including setting up POS terminals, configuring software, and ensuring connectivity.
• Diagnose complex technical problems and implement appropriate solutions.
• Assist in maintaining accurate records of service calls, equipment installations, and maintenance tasks.
• Collaborate with help desk personnel, network engineers, software developers, and other technology team members to restore service or identify problems.
• Provide customer service while installing, diagnosing, and resolving retail equipment failures.
• Inventory IT parts, supplies, and equipment, and place orders to ensure stock is available.
• Maintain a troubleshooting tracking log to support timely problem resolution.

Benefits

• Company car and company phone.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• CVS Health bonus, commission, or short-term incentive program, subject to eligibility and applicable terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED