Service Technician - Portland

ICEE•Portland, OR

About The Position

The Service Technician services ICEE and restaurant beverage equipment, including frozen carbonated and non-carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. Working under operations leadership and with minimal supervision, the technician responds to dispatched service calls, performs preventive maintenance and repairs, and checks product quality. The role also includes maintaining parts, tools, and the company vehicle; documenting completed work; communicating with customers, coworkers, and supervisors; and carrying out general warehouse duties. Weekly meetings are held at the Service Center. The company provides a vehicle, uniforms, tools, cell phone, tablet, and gas card. Required training through ICEE Academy generally lasts two weeks and may include weekend sessions. Regular hourly wages and applicable overtime are paid during training. Successful completion of the training is required for continued employment; training eligibility and attendance depend on the role, performance metrics, and certifications.

Requirements

High school diploma or equivalent.
Strong mechanical background and aptitude.
Valid Real-ID driver’s license, which must be maintained.
Ability to lift 55 pounds or more regularly and occasionally lift more than 70 pounds.
Willingness and ability to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Ability to work with minimal to no supervision and stay on task.
Ability to maintain customer, interpersonal, and team relationships and provide service.
Strong organization and time-management skills; ability to complete tasks in a timely manner.
Strong oral and written communication skills.
Comfort performing basic mathematical functions.
Successful completion of required ICEE Academy training.

Nice To Haves

Graduate of a technical or vocational school.

Responsibilities

Respond promptly to dispatched service calls based on the estimated time of arrival.
Perform preventive maintenance, troubleshoot or diagnose service problems, and complete repairs as needed.
Check product quality, including syrup levels, flavors, and cleanliness around machines.
Maintain inventory and maintain equipment such as parts, tools, and the company vehicle.
Review service orders and completed work with the supervisor; communicate customer concerns, needs, and up-selling opportunities.
Document work performed and close out activities upon completion.
Communicate clearly with customers and coworkers.
Perform general warehouse duties, including cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and product.
Attend weekly meetings at the Service Center.
Complete required ICEE Academy training.
Perform other duties assigned by the supervisor.