Sr. Field Service Technician - Portland, ME

Signode•Portland, ME

10d•$32 - $42•Onsite

About The Position

The Sr. Field Service Technician installs, services, troubleshoots, and provides training for general-purpose and customer-specific industrial packaging equipment. The role includes scheduled and on-demand service, preventive maintenance, equipment upgrades and retrofits, and customer installations. The technician travels daily by automobile, with frequent overnight stays; driving typically takes 1 to 6 hours per day. The candidate must be based in the Portland, Maine area. The technician follows safety regulations and protocols, documents service activities and expenses, diagnoses equipment problems, and develops and implements solutions. Work includes mechanical, hydraulic, pneumatic, electrical, electronic, and PLC troubleshooting and repair. The role also involves interpreting blueprints and schematics, testing equipment after service, supporting and training other technicians, coordinating installation preparation with customers, communicating with stakeholders, identifying upgrade opportunities, preparing service documentation, and assisting with parts inventory planning.

Requirements

High school degree; technical or similar college degree is also listed.
4–5 years of transferable experience.
Experience working with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Self-starter able to work with minimal supervision.
Must be based in the Portland, Maine area.
Ability to travel daily by automobile, with frequent overnight stays and typical daily drive time of 1 to 6 hours.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily work in accordance with safety regulations and protocols and complete required safety training on time.
Document daily service activities and expenses accurately and promptly in the appropriate system.
Identify complex customer or equipment problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for installations, repairs, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor and manage scheduled service calls for accuracy and completion.
Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions.
Perform preventive maintenance, disassemble units, and replace defective parts.
Adjust equipment and test it for proper operation.
Under supervision, coordinate pre-installation meetings with customers, review procedures and responsibilities, inspect sites for compatibility, and install, adjust, and test equipment.
Report potential unsafe conditions and follow up with effective solutions.
Maintain customer relationships by explaining product failures, problems, and recommended corrective actions professionally.
Communicate essential information promptly to customers, management, engineering, and other stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventive-maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on inventory sourcing levels and parts for assigned equipment.