Sr. Field Service Technician - Night Shift - Brooklyn, NY

Rivian•New York, NY

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who can drive continuous improvement, mentor junior team members, and solve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. Candidates will be evaluated on advanced technical skills and leadership capabilities. The schedule is Monday through Friday with rotational Saturdays, from 5 p.m. to 2 a.m. The role includes a 15% pay differential for hours worked between 6 p.m. and 6 a.m. The hourly pay range for New York-based applicants is $36.18–$68.44. The successful candidate may be eligible for an annual performance bonus.

Requirements

At least 21 years old.
Valid driver’s license with a clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour workweek, including weekends, holidays, and early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Extensive bumper-to-bumper diagnostic experience.
Hands-on experience with vehicle high-voltage systems and high-voltage diagnostics.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and noise, vibration, and harshness (NVH) concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal-management diagnostics.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight or more years of automotive repair experience.
Three to eight or more years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Leadership or supervisory experience, such as Shop Foreman, Team Lead, or Technical Mentor.
Background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and vehicle inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when safe, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; encourage cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to diagnose complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, promote continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.