Sr. Field Service Technician - Night Shift - Woodbury, NY (Future Consideration)

Rivian•Woodbury, NY

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader in complex vehicle repairs and field operations. The role involves advanced diagnostics, mentoring technicians, continuous improvement, and resolving complex issues in a fast-paced environment. Work is primarily based at a service center, but may also take place remotely, at customer locations, on mobile routes, or at production plants as business needs require. The schedule is Monday through Friday with rotational Saturdays, from 5 p.m. to 2 a.m. The role includes a 15% pay differential for hours worked between 6 p.m. and 6 a.m. The hourly range for New York applicants is $36.18–$68.44, and the successful candidate may be eligible for an annual performance bonus.

Requirements

At least 21 years of age.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Understanding of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN networks, electrical schematics, and wiring harness repairs.
Expertise in chassis service and diagnosis of vehicle dynamics, including alignments, braking, ABS, traction control, power steering, and NVH concerns.
Knowledge of HVAC systems, coolant drain and fill operations, A/C machine usage, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated experience in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex vehicle repairs, installations, and inspections at service centers and in field settings.
Provide advanced diagnostic guidance to field service teams and perform remote troubleshooting using vehicle data and technical schematics when appropriate.
Coach, mentor, and train junior technicians and internal partners; support cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
Oversee parts operations, including ordering, receiving, inventory management, and billing.
Create thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.