Sr. Field Service Technician, Night Shift - Blauvelt, NY (For Future Consideration)

Rivian • Blauvelt, NY

6d

About The Position

Rivian is seeking a hands-on Field Service Technician to support vehicle repairs. The role calls for a collaborative, team-oriented individual who can work in a dynamic, fast-paced environment. Although based at a primary location, the technician may work remotely or travel to different locations—including the production plant—to provide vehicle support as business needs require. This level-agnostic posting covers a spectrum of technician skills and seniority; the specific level available depends on current business needs.

Technicians perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers and in the field, including customer homes and businesses. The role also includes customer communication, parts operations, repair documentation, road tests, service campaigns, and ongoing technical training. Candidates may be assessed across the stated technical skill spectrum to determine the level appropriate to their expertise.

Requirements

• Must be at least 21 years old.
• Must have a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3–5 year period.
• Proficiency using hand tools and power tools.
• Proficiency using laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail, and eagerness to learn.
• Ability to read and speak fluent English.
• Ability to read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, and schematics.
• Ability to perform physical tasks including lifting up to 50 pounds, sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and frequent use of hands for grasping tools and data entry.
• Availability for a 40-hour work week, which may include weekends, holidays, and early morning, evening, or overnight shifts based on business needs.
• Foundational understanding of electricity and safe use of a DVOM for circuit measurements; ability to read and use electrical schematics as a diagnostic resource.
• Understanding of high-voltage system risks and ability to power systems down and work on them safely using appropriate PPE.
• Ability to perform fundamental chassis service, including tire mounting and balancing, vehicle alignments, and brake component replacement, and diagnose mechanical suspension components.
• Ability to service vehicle thermal systems, perform coolant drain-and-fill work, and safely handle refrigerant with a 609 certification.
• Working knowledge of ADAS features and operation, including replacing system components and performing necessary calibrations.
• Ability to assist with glass removal and installation and safely replace windshields and other glued body fixtures.

Nice To Haves

• High school diploma or GED.
• Ability to drive a non-commercial truck and trailer.
• Hands-on work experience in an automotive shop; recent automotive graduates are also encouraged to apply.
• Background in electric vehicle or hybrid repair.
• Experience in start-up environments.
• Experience with parts departments, billing, and work order management systems.
• Advanced automotive electronics knowledge, including CAN and LIN networks, complex fault diagnosis, and wiring repairs to manufacturer standards.
• Ability to diagnose complex high-voltage charging, isolation, and interlock loop faults using manufacturer diagnostic processes.
• Ability to repair advanced vehicle dynamics issues involving traction control, ABS, and power steering, and resolve complex drivability concerns such as noise, vibration, and harshness.
• Comprehensive understanding of A/C systems and components; ability to use an A/C machine and diagnose coolant, air-conditioning, and HVAC concerns.
• Advanced understanding of ADAS functionality, limitations, and sensor roles.
• Ability to adjust body panels to specified tolerances and diagnose and repair wind noise and water leaks.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at service centers or in the field, including at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Use available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to verify repair quality.
• Manage parts operations, including ordering, receiving, shipping, and inventory.
• Identify opportunities for improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Document work and technical notes for internal and external use.
• Collaborate with the team and maintain high-quality work with minimal supervision.
• Communicate professionally in customer-facing situations.
• Keep technical skills current and complete required training.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits for eligible employees
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements
• Opportunity to participate in the Employee Stock Purchase Program, subject to eligibility requirements
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED