Field Service Technician - Brooklyn, NY

Rivian•New York, NY

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leadership. The role is based primarily at a local service center, with work potentially involving mobile service, remote locations, or plant operations as business needs evolve. The technician is expected to provide a strong customer experience, work safely and efficiently, and grow toward completing high-quality work with increasing independence.

Requirements

Be at least 21 years old.
Have a valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Be available for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Be flexible to travel to regional locations or production facilities as needed.
Be proficient with laptops and computers in Windows or Mac environments and with work order management systems.
Demonstrate eagerness to learn, strong organizational and time-management skills, and attention to detail.
Be able to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Have 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates may apply.
Have foundational understanding of basic electricity, including awareness of high- and low-voltage systems; basic circuit measurement tools such as a DVOM; and introductory experience reading electrical schematics.
Have familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Have a basic understanding of diagnostic workflows and troubleshooting under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn Rivian products, EV frameworks, tools, and accessories while building peer relationships and working under senior technician mentorship.
Use technical resources and follow repair procedures without compromising quality or safety.
Conduct post-repair road tests to verify repair quality and vehicle safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, maintain current technical skills, and perform high-quality work with minimal supervision as experience increases.