Field Auto Appraiser - Brooklyn, NY

Allstate•Uniondale, NY

5d•$53,500 - $117,700•Onsite

About The Position

Allstate is hiring a field-based Field Auto Appraiser located in Brooklyn, New York. The role leads in writing auto damage estimates and guiding customers through repair or total-loss processes using in-person visits, virtual inspections, phone, email, video chat, and written communication. The appraiser evaluates vehicle damage, investigates claims, interprets policies to determine coverage, and negotiates settlements with customers, vendors, third-party carriers, and claimants. The position also requires maintaining accurate and timely claim records and managing multiple assignments in a fast-paced environment. The first approximately eight weeks are dedicated to onboarding, licensing if applicable, and role-specific training. Candidates must attend required training sessions, participate in virtual learning activities, and successfully complete the training program. Appraiser and/or adjuster licenses may be required in multiple markets; required licenses must be obtained within 60 days of hire and maintained, including any continuing education and renewal requirements. The role is field-based and requires travel. Depending on annual work mileage and company guidelines, the position may qualify for a company car; personal vehicle use may be required until eligibility guidelines are met, with mileage reimbursement for work use. The compensation range is $53,500 to $117,700 annually, based on experience and qualifications. A $1,000 sign-on bonus may be available to eligible candidates with an active appraiser or adjuster license in Texas, Florida, or their resident state, subject to stated exclusions.

Requirements

3–5 years of experience in auto collision estimating using CCC or Mitchell.
High school diploma or GED.
Proficient written and verbal communication skills for interacting with customers.
Strong attention to detail and ability to write precise, comprehensive estimates.
Comfort using technology and multiple platforms for claims processing.
Excellent time-management and organizational skills to manage multiple assignments.
Valid driver's license and willingness to travel as part of the job.
Ability to attend required training sessions, participate in virtual learning activities, and successfully complete the training program.
Ability to obtain required appraiser and/or adjuster licenses within 60 days of hire, when required, and maintain them.

Responsibilities

Write auto damage estimates and guide customers through repair or total-loss processes.
Conduct in-person and virtual inspections and evaluate vehicle damage.
Investigate claims independently, perform detailed damage reviews, and interpret policies to determine coverage.
Communicate with customers by phone, email, video chat, and written correspondence, tailoring communication to customer preferences and providing claim updates.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use critical thinking and available estimating, job-aid, and settlement tools to resolve claims, including challenging situations.
Document claims accurately and maintain clear, timely records in the claims system.
Manage multiple assignments and travel as required for field work.
Obtain and maintain any licenses required for the role, including continuing education and renewals.
Attend and successfully complete onboarding and role-specific training.

Benefits

Medical, dental, and vision coverage.
Allstate pension plan and 401(k) savings plan.
Ayco financial coaching.
Spring Health mental and emotional wellbeing resources.
Paid parental leave.
Adoption reimbursement.
Paid time off.
Tuition reimbursement.
Wellness incentives.
Potential $1,000 sign-on bonus for eligible candidates with an active appraiser or adjuster license in Texas, Florida, or their resident state.
Potential company car eligibility based on annual work mileage and company guidelines.
Mileage reimbursement for personal vehicle use during work.
Technology setup including laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.