Sr. Field Service Technician - Brooklyn, NY

Rivian • New York, NY

4d

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics, repairs, installations, and inspections, primarily at a service center but potentially at customer sites, on mobile routes, at remote locations, or at production plants as business needs require. The technician will provide remote troubleshooting and technical guidance, mentor junior team members, support continuous improvement, and uphold high repair quality and operational standards.

Requirements

• Minimum age of 21.
• Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
• Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
• State mechanic certifications where required by jurisdiction.
• 3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
• Advanced automotive technical knowledge across high-voltage systems and safety protocols; low-voltage electronics, CAN and LIN networks, schematics, and wiring repairs; chassis, braking, vehicle dynamics, and NVH; HVAC and thermal management; and ADAS calibration and body/glass integration.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostics experience.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
• Background in continuous improvement, process standardization, and escalation management.
• State mechanic certifications where required by jurisdiction, such as Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings.
• Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs by evaluating logged vehicle data and technical schematics when safe and feasible.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and drive high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create high-quality documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.

Benefits

• Annual performance bonus may be available.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• 401(k) Plan, subject to eligibility requirements.
• Employee Stock Purchase Program, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED