Sr. Field Service Technician - Niagara Falls, NY

Rivian•City of Niagara Falls, NY

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who can drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center, but may also require remote work, travel to remote locations, or support at production plants as business needs demand. Candidates will be evaluated on a broad range of advanced technical skills and leadership capabilities.

Requirements

Minimum age of 21 years.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to perform occupational tasks, including sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Five to eight or more years of automotive repair experience, including extensive bumper-to-bumper diagnostics, preferred.
Three to eight or more years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE, with ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and precise wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of vehicle dynamics such as ABS, traction control, power steering, and Noise, Vibration, and Harshness (NVH) concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and complex thermal management diagnosis.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct thorough road tests to verify repair quality, champion continuous improvement, and maintain high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Produce high-quality documentation in service support and engineering systems, and provide root-cause analysis and actionable feedback to field service engineers and leadership.