Store Manager, Niagara Falls - Niagara Falls, NY

Michael Kors•Niagara Falls, NY

1d•Onsite

About The Position

Michael Kors is seeking a Store Manager for its outlet store in Niagara Falls, New York. The role is suited to a stylish, fashion-forward, entrepreneurial leader who can keep a team focused and inspired in a creative, fast-paced retail environment. The Store Manager develops a dynamic team centered on client experience and lasting relationships, and drives the business through proactive planning, innovation, and execution. The manager works alongside the team to deliver elevated customer experiences, leads recruiting and retention, maintains operational excellence, and uses business analytics to plan sales and meet productivity goals. The role also includes building community involvement, driving omnichannel sales using available tools and technology, and maintaining brand standards and operational compliance. The position requires a flexible schedule, including weekends, holidays, and high-traffic retail sales days. Physical duties include standing and walking for extended periods, lifting and carrying up to 30 pounds, reaching, bending, kneeling, stooping, handling merchandise, and operating point-of-sale equipment. The work may take place in busy environments with bright lights, music, and peak customer traffic. Reasonable accommodations may be made for individuals with disabilities.

Requirements

At least 2 years of relevant Store Manager experience as a proven leader.
Strong communication skills and the ability to engage with diverse clientele.
Proficiency in reading, speaking, and writing English.
Authorization to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa at this time.
Ability to meet store scheduling and availability expectations, including a flexible schedule, weekends, holidays, and high-traffic retail days.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to lift and carry up to 30 pounds.
Ability to reach overhead, bend, kneel, and stoop.
Ability to handle merchandise and operate point-of-sale equipment.
Ability to visually assess merchandise and customer needs.
Ability to communicate clearly with customers and team members in written and verbal formats.
Ability to work in busy environments, including under bright lights, with music, and during peak traffic hours.

Nice To Haves

Entrepreneurial ability to drive results; adaptability, problem-solving, and strategic thinking.
Strong connections and ability to engage as a brand ambassador.
Passion for customer service, styling, and fashion.
Strength in performance management and team development.
Technological savvy and an entrepreneurial spirit.

Responsibilities

Empower, develop, motivate, and work alongside the team to drive results through an elevated customer experience.
Recruit, hire, and retain best-in-class talent.
Deliver operational excellence across store processes.
Develop strategic sales plans using business analytics and productivity goals.
Create store foot traffic through community involvement.
Adapt and multitask in a fast-paced store environment.
Drive omnichannel sales using available tools and technology.
Achieve and exceed sales goals through effective planning, execution, and teamwork.
Build a culture of accountability, growth, and empowerment.
Ensure client interactions reflect the brand’s commitment to service and style.
Maintain brand standards and operational compliance across store functions.
Optimize resources and productivity while protecting profitability.