Sr. Field Service Technician

Viwinco Windows•New Morgan, PA

About The Position

Viwinco is seeking an experienced Sr. Field Service Technician to provide on-site service and technical support for its window and door products. The technician diagnoses and resolves product and installation issues at customer, dealer, and job sites, completes warranty repairs, and serves as a knowledgeable point of contact for customers in the field. As a senior team member, the technician mentors less experienced technicians and shares field insights to support product improvements. The role requires regular travel and occasional overnight stays (25%).

Requirements

At least 5 years of experience in the finish carpentry industry.
Proficiency in basic repair and service of patio doors and windows.
Valid driver's license.
Excellent verbal and written communication skills.
Highly organized and able to take feedback.
Ability to comprehend complex issues.
Ability to demonstrate empathy toward customers while completing service jobs.
Strong understanding of customer service and first-call resolution.

Responsibilities

Participate in and oversee service calls at homeowner locations to repair or replace Viwinco windows.
Ensure customers are completely satisfied with their Viwinco windows and patio doors.
Verify replacement parts are the correct size before performing service.
Review operation and maintenance of repaired windows and answer customer questions.
Ensure all windows are in proper working condition before leaving the facility.
Handle service vans safely and promptly report mechanical problems.
Maintain an appropriate stock of parts in the service van.
Resolve service calls accurately and efficiently.
Perform daily service van maintenance, including oil changes, inspections, and brake and tire maintenance.
Partner with other Service Technicians, the Service Manager, and Customer Service Team members to ensure customer satisfaction.
Submit all paperwork completely, accurately, and on time.
Maintain a professional and courteous attitude.
Perform other responsibilities as assigned by management.