Sr Field Service Technician

Johnson Controls•Baton Rouge, LA

23h

About The Position

Johnson Controls is seeking a technician to install and repair Inventory Control and Video equipment in retail stores. The role involves servicing customer-site equipment, documenting service calls, maintaining parts inventory, training customers, and communicating customer satisfaction, potential sales opportunities, and recurring issues to a manager. The position requires independent troubleshooting as well as teamwork, physical work at customer sites, and travel and overtime as needed. Company-provided training and certifications are included.

Requirements

Valid driver's license.
Ability to obtain or hold a state security license, as required.
Functional and practical comprehension of MS Office and PC skills.
General knowledge of electronics.
Mechanical aptitude and ability to use hand and power tools.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 lbs.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to travel and work overtime as needed.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Ability to work independently or as part of a team.
Confident, articulate, and professional speaking abilities.

Nice To Haves

Associate degree in Electronics, or certification/formalized training in Electronics or Networking, or a technical military equivalent in lieu of the associate degree.
Experience setting up and programming network devices.
Ability to review plans, diagrams, and flow charts, and use tools to capture work processes associated with executing the project plan.

Responsibilities

Install, service, troubleshoot, repair, and maintain retail products and equipment at customer sites.
Document service calls on a computer, including products serviced, work performed, hours, and parts used.
Maintain accurate parts inventory at levels intended to support a first-time fix.
Demonstrate and train customers in the proper use of their equipment.
Keep a manager informed about customer satisfaction, potential sales opportunities, and recurring problems.
Complete other tasks as needed.
Complete company-provided basic EAS/Video new-hire classroom certifications and RFID Basic Certification.
Demonstrate the ability to work independently and solve higher-level troubleshooting issues.